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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Notifications
Audit Trail
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Patel P.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2021
Valid signatures on important documents”
Likeliness to Recommend
What differentiates DocuSign from other similar products?
More features, less expensive, and integrates into the software we already use.
What is your favorite aspect of this product?
I love that it is user-friendly for my clients and quick for me to put together a document. I can make changes to my figure tips. We sign a lot of contracts, and the signers are usually busy folks who don't have time to print, scan, and email. With DocuSign, at few clicks we have it signed and delivered.
What do you dislike most about this product?
Some customers being unfamiliar with the product and having questions before they signed the emailed document regarding the security and verification.
What recommendations would you give to someone considering this product?
Easy to get paperwork signed by clients, especially with so many people working from home during the Covid lockdowns. Business kept ongoing. So to get the document signed and verified at the figure tips I would strongly recommend using DocuSign as it's one of the best and easy to use.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Inspires Innovation
Samantha H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2021
Sign files fast with less paperwork with Docusign
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It is easy and fast to send, sign and access documents from almost anywhere with Docusign. It is a great tool for creating a healthy workplace environment by helping to organize and manage documents online. It also has great client services that are very responsive and available on a 24/7 daily basis. The system is easy to navigate and use.
What is your favorite aspect of this product?
Whenever we have an urgency for multiple people to sign files in distant places, Docusign has bridged that gap. In this time of the pandemic, Docusign has provided us with fast ways of signing files online. It is more difficult to forge signatures when using Docusign. Another feature that I find quite convenient is a search tool that enables me to locate files easily by searching with names of people or documents. The ability to invite multiple signers by adding them straight from my contact list or entering their email accounts is incredible.
What do you dislike most about this product?
I have not seen anything i dislike about the tool. It has eliminated paper and saved us costs.
What recommendations would you give to someone considering this product?
DocuSign has made it easy for us to close deals with much less paperwork. My clients can sign contracts from anywhere as long as they can access their email or smartphone. I recommend it for companies with sales and marketing departments.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2021
Great, convenient product
Likeliness to Recommend
Pros
- Performance Enhancing
- Saves Time
- Reliable
- Enables Productivity
