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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Notifications
Audit Trail
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Olga L.
- Role: Sales Marketing
- Industry: Government
- Involvement: End User of Application
Submitted Jul 2021
Overall good product but pricing isn’t flexible.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It offers initials rather than the whole signature. Also I can add people to receive the signed copy of the document, which is very helpful for me and saves me time.
What is your favorite aspect of this product?
Option to send reminders to signors
What do you dislike most about this product?
Pricing structure and plans are not flexible. It lacks ability to pay per use.
What recommendations would you give to someone considering this product?
Make sure to train your personnel as it can get a little complicated in the beginning
Pros
- Enables Productivity
- Security Protects
- Helps Innovate
- Continually Improving Product
Cons
- Vendor Friendly Policies
- Less Fair
- Vendor's Interest First
Saurabh N.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Very good enterprise integrations support
Likeliness to Recommend
What differentiates DocuSign from other similar products?
The ability to integrate into third party systems be it CRM, CPQ, or ERP systems to enable end-to-end approvals workflow.
What is your favorite aspect of this product?
It's perfect fit for the enterprise sales teams - to share documents simultaneously without any follow up manual efforts like calling, texting, etc.
What do you dislike most about this product?
Having to create and maintain accounts and not having the choice like guest user access or some sort of free ride users.
What recommendations would you give to someone considering this product?
Ease of use with respect to account maintenance would be very much desired and appreciated.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
Caitlynn D.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2021
Game Changer!
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign is an excellent product because of the variety of features offered compared to other electronic signature platforms. DocuSigb offers a high level of security, templates, customizable features, excellent user interface, and administrative control.
What is your favorite aspect of this product?
Docusign is used through our organization and my favorite aspect is the ability to track and manage thousands of documents at a glance. It saves an extra step of trying to complete a spreadsheet and does most of the leg work for you.
What do you dislike most about this product?
Since using Docusign I have not encountered any issues.
What recommendations would you give to someone considering this product?
Anyone needing signatures would benefit from DocuSign. If you are currently not using an e-signature platform, it would be a great investment to switch to electronic because it saves time and money.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
