What is Docusign?
Use Docusign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDocusign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Docusign.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Docusign?
Pros
- Reliable
- Performance Enhancing
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
User-Friendly
Digital Signature
Mobile
Security
Audit Trail
Notifications
Regulatory Compliance
Workflow
Third-Party Integration
Cloud/On-Prem/Hybrid Deployment
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
Docusign Reviews
Satyanarayen R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Safe and secure digital signature solution
Likeliness to Recommend
What differentiates Docusign from other similar products?
Safe and secure Easy integrations
What is your favorite aspect of this product?
Reminders Time-saving Activity tracking
What do you dislike most about this product?
No customization of signature A bit lengthy process to initiate a signature Lagging problem
What recommendations would you give to someone considering this product?
It is a safe and secure cloud solution to initiate signatures for contracts and agreements. Recommended highly
Pros
- Reliable
- Helps Innovate
- Trustworthy
- Unique Features
Kalyanasundaram T.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Features Bound, Easy use
Likeliness to Recommend
What differentiates Docusign from other similar products?
It provides more functionalities than other competitors. Like, Real time audit trail, Automated Notifications
What is your favorite aspect of this product?
Real time audit trail
What do you dislike most about this product?
Pricing is higher than other products
What recommendations would you give to someone considering this product?
If you are willing for more customization, go for it. Also it provides more features for document e-sign
Pros
- Reliable
- Trustworthy
- Unique Features
- Effective Service
Rushdi A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Fantastic integrations! But not much else to say
Likeliness to Recommend
What differentiates Docusign from other similar products?
I don't believe there is much differentiation other than the fact they offer better integrations with 3rd party apps than their competition.
What is your favorite aspect of this product?
Integrations as previously stated.
What do you dislike most about this product?
Workflow can be a bit cumbersome at times.
What recommendations would you give to someone considering this product?
Use this if you were looking to integrate with a wide variety of apps
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Commodity Features
- Less Effective Service
- Wastes Time
