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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

87

Notifications

86

Audit Trail

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

79

DocuSign Reviews

Ivanka S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

I do not think we can ask for better.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Docusign allows for and simplifies the process of creating contractual document signing workflows by integrating with key sales and marketing software that we use as a company, allowing individuals to be able to remotely contribute to contract customization and automating specific aspects of the contracting process. All of the aforementioned has been key to creating automated workflows for sending contractual documents to customers and collecting their signature on the documents with as little human input as there can be.

What is your favorite aspect of this product?

Docusign identify takes up a critical role in our document signing experience using Docusign. We have extensively leveraged this feature to verify the identity of our customers , in the case of sensitive agreements. Docusign identify completely takes care of e-signature verifications , authentications and identity proofing. As a company, this has taken a lot of burden off our neck.

What do you dislike most about this product?

Docusign does a good job , as far as collecting signatures for contracts is concerned. I do not think that we can ask for more as a team and from the perspective of my organization.

What recommendations would you give to someone considering this product?

Docusign's dynamic approach to contract signing has improved the speed with which we can get customers to append their signatures on contracts. More importantly, is how we ' ve been able to successfully automate a large part of this process.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Shilpa V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

DocuSign, The ultimate e-signature solution

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

It has a wide variety of features such as multiple signers that allows people to sign a document either sequentially or simultaneously.

What is your favorite aspect of this product?

It is convenient as it allows us users to sign and manage documents from anywhere, at any time.

What do you dislike most about this product?

Difficulty with complex documents: DocuSign is not well suited forb handling very complex documents with a large number of clauses.

What recommendations would you give to someone considering this product?

To consider which features are important to them and make sure that the pricing plan they choose includes the features they need.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeanette F.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Most feature-rich and adaptable framework

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

Although DocuSign is incredibly user-friendly, it also boasts several cutting-edge features that distinguish it apart from its competitors and give it an edge. We can create unique agreements that appear professional thanks to a variety of excellent templates and features. This approach makes it easy to amend documents and establish signature deadlines.

What is your favorite aspect of this product?

DocuSign has enabled quick document review so that agreements and other documents may be promptly approved, speeding up the process and getting jobs rolling. We can complete chores while remaining in our homes or businesses because it allows for remote access. DocuSign is an online console that may greatly save administrative labor because of its versatile, user-friendly design and top-notch assistance.

What do you dislike most about this product?

Other than staff that is reluctant to adapt and adopt new algorithms, I certainly have not encountered any problems with Docusign for the demands of our business. I disliked the first look it gave me, some framework features may seem to make sense, but this is only occasionally the case.

What recommendations would you give to someone considering this product?

Even though there are several easy-to-use e-signing solutions on the market, it can be challenging to choose one that is truly strong, reliable, and secure. To compare the DocuSign app to less expensive, user-friendly alternatives, businesses must first give it a try. It is a tool that is safer, more feature-rich, and more entertaining than any other tool.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

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