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Docusign

DocuSign CLM

Composite Score
8.2 /10
CX Score
8.4 /10
Category
DocuSign CLM
8.2 /10

What is DocuSign CLM?

DocuSign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees.

Company Details


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Awards & Recognition

DocuSign CLM won the following awards in the Contract Lifecycle Management category

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DocuSign CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign CLM?

5% Negative
5% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 85

E-Signature

93

OCR Support

87

Contract Approval

86

Clause Management

85

Contract Authoring

84

Integration

84

Reporting Analytics

83

Obligation Management

83

Searchable Repository

83

Redlining

82

Workflow

81

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of Data Integration

87

Quality of Features

86

Business Value Created

85

Availability and Quality of Training

84

Usability and Intuitiveness

84

Breadth of Features

83

Vendor Support

83

Ease of Customization

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

78

DocuSign CLM Reviews

  • Role: Vendor Management
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2021

Very practical UX!

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Megan W.

  • Role: C-Level
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Fantastic product! Quick and easy! Saves time!

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

Very quick and easy. It jumps straight to the signature areas. It's simple for the customers to use.

What is your favorite aspect of this product?

Adopts the signature and initials so the customer can sign with a click

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Highly recommend this product to save time and money

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicole S.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Simplicity and Convenience to say the least!

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

The way it can keep and maintain contract templates in Microsoft Word as well as the ability to produce real contracts using basic word features makes It incredibly unique and universal. It results in a small learning curve for its users and an almost immediate return on your investment. This makes it dominate in competition and comparison.

What is your favorite aspect of this product?

It has a dynamic workflow process that is simple to understand and allows its users the ability to view a pending documents location at all times.

What do you dislike most about this product?

It’s not Outlook user friendly

What recommendations would you give to someone considering this product?

Try it for yourself and see what benefits this product has to offer. No matter how often it is utilized, you’ll be grateful that you have it. Then you will realize just how much that you truly appreciate having it. It is thorough, fast and very convenient. A true asset to any business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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