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Docusign

DocuSign CLM

Composite Score
8.2 /10
CX Score
8.4 /10
Category
DocuSign CLM
8.2 /10

What is DocuSign CLM?

DocuSign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees.

Company Details


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Awards & Recognition

DocuSign CLM won the following awards in the Contract Lifecycle Management category

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DocuSign CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign CLM?

5% Negative
5% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 85

E-Signature

93

OCR Support

87

Contract Approval

86

Clause Management

85

Contract Authoring

84

Integration

84

Reporting Analytics

83

Obligation Management

83

Searchable Repository

83

Redlining

82

Workflow

81

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of Data Integration

87

Quality of Features

86

Business Value Created

85

Availability and Quality of Training

84

Usability and Intuitiveness

84

Breadth of Features

83

Vendor Support

83

Ease of Customization

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

78

DocuSign CLM Reviews

Charan R.

  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to implement & emerging clolud based CLM tool

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

Futuristic product with higher flexibility and customization

What is your favorite aspect of this product?

Transparent workflows and approval flows Multiple filters with advanced search capability Contract cloning Predefined templates Multiple child contract creation under one master agreement Support team is very good Cost affective

What do you dislike most about this product?

Document size limitation to 5MB is too low Still long way to match iCertis or iValua

What recommendations would you give to someone considering this product?

Recommended tool, cost effective and support team is good

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Under Delivered

Zach J.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Stunning and clever CLM

Likeliness to Recommend

9 /10

What differentiates DocuSign CLM from other similar products?

DocuSign CLM is a stable, secure, and scalable platform, and these characteristics provide it a competitive advantage over the competition. DocuSign CLM has totally bridged the gap of eSignature workflow by offering a speedier and safer eSign tool and powerful contract lifecycle management solution under one umbrella.

What is your favorite aspect of this product?

I actually love this whole system. It allows us to enjoy reduced contracting response time and expense. Its robust protective layer allows us to work confidently with reduced contract value leaks and mistake rates as well as lower risk vulnerability in the contract lifecycle. It removes all mundane tasks while also allowing us to generate more revenues with improved and automated contract processes.

What do you dislike most about this product?

My only complaint with DocuSign CLM frequently is its delayed deployments, which we have accompanied by high implementation fees. I highly recommend they take instant action to make the deployment easy. DocuSign CLM was challenging for us to get a hand over it because we are acclimated to sophisticated cloud applications like Salesforce and Slack and the different components of the contract lifecycle do not always fit together easily.

What recommendations would you give to someone considering this product?

Users must evaluate it for their needs before purchasing it because it is the best option in some scenarios and settings while in others it is difficult to manage and does not provide sufficient ROI.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

ADITYA R.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Ease of use, Adaptable, great UX,

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

Distinctive ability to extract and analyze contract data Great tool for contract management system Streamlines the process of creation of contracts with the help of merge fields and formulas passed from Salesforce through automation

What is your favorite aspect of this product?

Facilitates customers in customizing standard contract processes. Allows creating Contract workflows with a choice of vast range of templates for signatures Arranges all contracts at one place and simplifies the document search process Offers high level of data security Saves time of every stakeholder by facilitating in sending range of versions of contracts which needs approval It is very easy to customize

What do you dislike most about this product?

Its is really challenging to find out its pricing details as it doesn't reveal it I believe Does not offer trial services or any sort of demonstration It is only ideal for big corporates. Not a viable choice for smaller companies who are only looking for a simple & straightforward contract management solution

What recommendations would you give to someone considering this product?

The customer services must work on improving the response time which can take up to a day Must start offering free trials or at least a demonstration to provide a clear picture of the software to the new users Must have a clear line of instructions on how to use it. Navigating through it is not a simple task for many users who are not technically trained

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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