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Docusign

DocuSign CLM

Composite Score
8.2 /10
CX Score
8.4 /10
Category
DocuSign CLM
8.2 /10

What is DocuSign CLM?

DocuSign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees.

Company Details


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Awards & Recognition

DocuSign CLM won the following awards in the Contract Lifecycle Management category

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DocuSign CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign CLM?

5% Negative
5% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 85

E-Signature

93

OCR Support

87

Contract Approval

86

Clause Management

85

Contract Authoring

84

Integration

84

Reporting Analytics

83

Obligation Management

83

Searchable Repository

83

Redlining

82

Workflow

81

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of Data Integration

87

Quality of Features

86

Business Value Created

85

Availability and Quality of Training

84

Usability and Intuitiveness

84

Breadth of Features

83

Vendor Support

83

Ease of Customization

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

78

DocuSign CLM Reviews

Saket K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Fabulous product which won’t disappoint you.

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

DocuSign CLM is much easier to use in comparison to other similar products which helps in completing day to day work effectively.

What is your favorite aspect of this product?

The best part about this product is that it’s so easy to use using which we can handle difficult tasks in much easier way.

What do you dislike most about this product?

I don’t think that there’s any negative point about this product as it’s perfect!

What recommendations would you give to someone considering this product?

My recommendation to anyone who is considering to use this product would be that not to give any second thought about it, just start using it as it’s just perfect to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Umesh M.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Documentation made easy and fun over DocuSign

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

The flexibility to do the customizations like addition of manual scripts, change of data, date, names, stamp etc is one good feature which we generally don't get to see in other similar products.

What is your favorite aspect of this product?

Firstly I like it because it saves paper and do a lot to environment, secondly it has a good range of customized templates which generates a great digital forms and documents. We can even share the digital documents to as many users with a single click which saves a lot of time.

What do you dislike most about this product?

Apart from English, DocuSign can integrate more languages to cater the clients across geographies which is currently missing. Even we cannot download the entire documents bundle as a batch in single click, that could be really helpful which avoids singular download of each document.

What recommendations would you give to someone considering this product?

For Digital documentatio, signatures, stamps, sharing and all DocuSign is a great platform and one can use it with ease without any difficulty in understanding. Over the top, it saves a lot of time and paper, which makes you more happy and responsible at the end of the day. I highly recommend this tool.

Pros

  • Friendly Negotiation
  • Appreciates Incumbent Status
  • Helps Innovate
  • Reliable

Will K.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Streamlines Contract Management

Likeliness to Recommend

8 /10

What differentiates DocuSign CLM from other similar products?

DocuSign CLM offers seamless integration with other business tools, such as Salesforce, Microsoft Office, and others. This allows users to streamline their workflows and reduce the need for manual data entry and other repetitive tasks. It also has integration with e-signature which allows users to manage the entire contract lifecycle, from creation to signature, within a single platform.

What is your favorite aspect of this product?

Since contracts often involve sensitive information, I appreciate the powerful security DocuSign CLM provides. The platform uses state-of-the-art encryption technology and offers multi-factor authentication, ensuring that sensitive contract information is protected at all times. This is particularly important for our business which deals with confidential and proprietary information.

What do you dislike most about this product?

While DocuSign CLM is designed to be user-friendly and intuitive, some people at my office have found the platform to be a bit overwhelming and difficult to navigate, especially when first starting out. This can be particularly challenging for those who have limited experience with contract management software.

What recommendations would you give to someone considering this product?

When deciding on a software product, it is crucial to assess your business requirements and determine whether DocuSign CLM aligns with them. Take into account your company's size, the amount of contracts you handle, and any specific obstacles you face in managing contracts. DocuSign CLM offers a free trial period, which allows you to test the product and see if it meets your needs. Take advantage of this trial period to get a feel for the platform and determine if it's the right fit for your business.

Pros

  • Includes Product Enhancements
  • Security Protects
  • Continually Improving Product
  • Performance Enhancing

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