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Docusign

DocuSign CLM

Composite Score
8.2 /10
CX Score
8.4 /10
Category
DocuSign CLM
8.2 /10

What is DocuSign CLM?

DocuSign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees.

Company Details


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Awards & Recognition

DocuSign CLM won the following awards in the Contract Lifecycle Management category

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DocuSign CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign CLM?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 85

E-Signature

93

OCR Support

87

Contract Approval

86

Clause Management

85

Contract Authoring

85

Reporting Analytics

84

Obligation Management

84

Searchable Repository

84

Integration

83

Redlining

82

Workflow

81

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Ease of Data Integration

87

Quality of Features

86

Business Value Created

85

Usability and Intuitiveness

84

Availability and Quality of Training

84

Vendor Support

84

Breadth of Features

83

Ease of IT Administration

82

Ease of Customization

81

Product Strategy and Rate of Improvement

78

DocuSign CLM Reviews

William A.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

It is easy to use ane learn

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

They have a big plataform with trainings and support

What is your favorite aspect of this product?

I like because: It is easy to use, learn and operate Practical to create templates and practical forms with submission via links Easy to organise and share the material created between users Practical and saves a lot of work time and, of course, paper

What do you dislike most about this product?

I don't see many negative points, maybe the tool could have the graphing and reporting part as I don't recall finding it that easy.

What recommendations would you give to someone considering this product?

If you have many documents to be signed and need agility without much bureaucracy, this tool is very practical and ideal, it is possible to create many custom forms and use for internal and external customers, the documents are perfectly clear, it contributes a lot to the business. I do not recommend for very traditional companies because it is a modern tool.

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Acts with Integrity

Cons

  • Charges for Enhancements

Will K.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Streamlines Contract Management

Likeliness to Recommend

8 /10

What differentiates DocuSign CLM from other similar products?

DocuSign CLM offers seamless integration with other business tools, such as Salesforce, Microsoft Office, and others. This allows users to streamline their workflows and reduce the need for manual data entry and other repetitive tasks. It also has integration with e-signature which allows users to manage the entire contract lifecycle, from creation to signature, within a single platform.

What is your favorite aspect of this product?

Since contracts often involve sensitive information, I appreciate the powerful security DocuSign CLM provides. The platform uses state-of-the-art encryption technology and offers multi-factor authentication, ensuring that sensitive contract information is protected at all times. This is particularly important for our business which deals with confidential and proprietary information.

What do you dislike most about this product?

While DocuSign CLM is designed to be user-friendly and intuitive, some people at my office have found the platform to be a bit overwhelming and difficult to navigate, especially when first starting out. This can be particularly challenging for those who have limited experience with contract management software.

What recommendations would you give to someone considering this product?

When deciding on a software product, it is crucial to assess your business requirements and determine whether DocuSign CLM aligns with them. Take into account your company's size, the amount of contracts you handle, and any specific obstacles you face in managing contracts. DocuSign CLM offers a free trial period, which allows you to test the product and see if it meets your needs. Take advantage of this trial period to get a feel for the platform and determine if it's the right fit for your business.

Pros

  • Includes Product Enhancements
  • Security Protects
  • Continually Improving Product
  • Performance Enhancing

Flourish T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2023

My go-to Contract Management Solutions!

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

DocuSign CLM stands out from other similar products due to its comprehensive and customizable features. With DocuSign CLM, users can easily manage contracts throughout the entire lifecycle, from creation to signature to renewal. Additionally, the platform offers advanced reporting and analytics capabilities, as well as the ability to integrate with other business systems. All in all, DocuSign CLM provides a streamlined and efficient contract management solution for businesses of all sizes.

What is your favorite aspect of this product?

My favorite aspect of DocuSign CLM is its ability to streamline the contract management process. The platform allows for easy collaboration and tracking of contract changes, ensuring that all parties involved are on the same page. Also, the automated workflows and templates save time and reduce errors. DocuSign CLM has greatly improved our contract management efficiency.

What do you dislike most about this product?

There are a few aspects of DocuSign CLM that I find challenging. Specifically, I find the user interface to be somewhat confusing and unintuitive. Also, the process for creating and managing templates can be time-consuming and frustrating. Overall, while I appreciate the functionality that DocuSign CLM offers, I do find myself wishing for a more streamlined and user-friendly experience.

What recommendations would you give to someone considering this product?

When considering DocuSign CLM, it is important to evaluate your business needs and determine if the platform aligns with your goals. Some key benefits of DocuSign CLM include streamlined contract management, increased visibility and control, and improved compliance. Also, the platform offers customizable workflows and reporting features to fit your specific needs. It is recommended to thoroughly research and compare DocuSign CLM with other contract management solutions before making a decision.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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