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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

87

Audit Trail

86

Notifications

85

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

82

Availability and Quality of Training

79

DocuSign Reviews

Juan Vinay F.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

DocuSign: facilitates legal processes

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

Helps automate proposals, contracts and other documents securely, quickly and efficiently.

What is your favorite aspect of this product?

Sign multiple documents with one click

What do you dislike most about this product?

For obvious reasons I love DocuSign, thanks to electronic signatures the time consumed is less.

What recommendations would you give to someone considering this product?

Their quality of signatures is similar to that of physical signatures. For added security, I recommend trying it free for 14 days.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kavinkiran K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

The Best Product for E-Sign

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

Integrations, AI and Security system

What is your favorite aspect of this product?

It has amazing features like ID verifiying, best Security and integerations

What do you dislike most about this product?

Pricing, is the main factor

What recommendations would you give to someone considering this product?

Best product to use which has AI Enablement and integerations with Best Security features

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Efficient Service

Rajat M.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Best tool for E-sign

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Industry leader in secure digital signatures

What is your favorite aspect of this product?

Ease of use and legal compliance

What do you dislike most about this product?

Higher price for advanced features

What recommendations would you give to someone considering this product?

Ideal for streamlining document signing processes

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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