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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Audit Trail
Regulatory Compliance
Notifications
Workflow
Third-Party Integration
Customizable Branding
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
DocuSign Reviews
Yeni O.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Aug 2024
Always met my document signing needs.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Docusign is more than a software for collecting electronic signatures. It is used by several departments within my organization as a web form for collecting informations, as an enabler for quote to cash processes within the sales department, and so on. This multi-use case nature of Docusign stands it out from close alternatives, I think.
What is your favorite aspect of this product?
I am impressed with the security provisions on Docusign which ensures the safety and authenticity of data shared through the platform . In this case, Docusigns threat detection and signer ID verification protocols clearly come to mind. More personally, the seamless and straightforward process of collecting and signing documents through Docusign really appeals to me.
What do you dislike most about this product?
Docusign mobile app. can and should be better. I have had multiple experiences with minor glitches on the app. which forces me to signout and then sign-in back into the app. On other occasions, I have to tap on an option multiple times before it responds.
What recommendations would you give to someone considering this product?
For all processes that involve inputting signatures digitally, I think Docusign should get strong consideration.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Very easy to use. Supported by many platforms.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Maria kemi W.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2024
For e-signatures, it is the best.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Its support for the most important type of document file formats we use in my department. This ensures that my team can send important documents for signature collection. Close to this is Docusign's ability to automatically tag form fields on pdf documents , ensuring that our contractual documents are filled faster and with less room for errors.
What is your favorite aspect of this product?
I am in love with Docusign's contract lifecycle feature. With this feature, we have been able to integrate Docusign with our CRM ( customer relationship management ) tool of choice, therefore allowing for automatic population of contractual documents to be sent to new partners and customers.
What do you dislike most about this product?
Docusign impresses me in all ways and honestly, it has perfectly met the business needs of my department and organization at large.
What recommendations would you give to someone considering this product?
Integrating Docusign with critical third party software programs is important for would-be teams and departments looking to adopt this software program.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
