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Dialpad Contact Center Logo
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Dialpad

Dialpad Contact Center

Composite Score
7.8 /10
CX Score
8.1 /10

What is Dialpad Contact Center?

Dialpad Support leverages Ai to revolutionize the contact center experience, giving support teams the tools they need to deliver exceptional omnichannel customer experiences, with quality management, workforce management, automations, analytics and real-time assistance that makes human agents more effective.

Company Details


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Dialpad Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
92%
Conflict Resolution:
95%
Strategy & Innovation:
92%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Contact Center?

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0% Negative
26% Neutral
74% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Client's Interest First

Feature Ratings

Average 81

Power/Progressive Dialer

86

Preview Dialer

85

Analytics and Reporting

84

Call Management

81

Campaign Control Management

79

Contact List Management

78

Predictive Dialer

75

Interactive Voice Response (IVR) and Call Flow Designer

75

CRM Integration

74

Omnichannel Integration

71

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of Data Integration

80

Ease of IT Administration

80

Quality of Features

78

Breadth of Features

78

Product Strategy and Rate of Improvement

76

Vendor Support

75

Availability and Quality of Training

73

Ease of Customization

68

Dialpad Contact Center Reviews

Danny L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Dialpad Contact Center from other similar products?

customization of leads within your phonebook, including links

What is your favorite aspect of this product?

same as above, I really enjoy the customization

What do you dislike most about this product?

there is nothing I dislike

What recommendations would you give to someone considering this product?

I would recommend using this over competing products any day

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

nicole k.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

convenient tool

Likeliness to Recommend

10 /10

What differentiates Dialpad Contact Center from other similar products?

convenient, handy

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

sometimes it glitches

What recommendations would you give to someone considering this product?

take advantage of the analytics

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Client Friendly Policies

Dina H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use functions

Likeliness to Recommend

7 /10

What differentiates Dialpad Contact Center from other similar products?

A breadth of functions for a reasonable price

What is your favorite aspect of this product?

Platform syncs in real-time to work across all devices. Contact features are a great way to stay organized when making 100+ calls a day

What do you dislike most about this product?

Transcription feature not entirely accurate

What recommendations would you give to someone considering this product?

Learn how to utilize all the features to get the most out of the product

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Respectful