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What is Dialpad Contact Center?
Dialpad Support leverages Ai to revolutionize the contact center experience, giving support teams the tools they need to deliver exceptional omnichannel customer experiences, with quality management, workforce management, automations, analytics and real-time assistance that makes human agents more effective.
Company Details
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Get AssistanceDialpad Contact Center Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 92%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Contact Center?
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Power/Progressive Dialer
Preview Dialer
Analytics and Reporting
Call Management
Campaign Control Management
Contact List Management
Predictive Dialer
Interactive Voice Response (IVR) and Call Flow Designer
CRM Integration
Omnichannel Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Ease of IT Administration
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
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Dialpad Contact Center Reviews
Danny L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Fantastic product!
Likeliness to Recommend
What differentiates Dialpad Contact Center from other similar products?
customization of leads within your phonebook, including links
What is your favorite aspect of this product?
same as above, I really enjoy the customization
What do you dislike most about this product?
there is nothing I dislike
What recommendations would you give to someone considering this product?
I would recommend using this over competing products any day
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
nicole k.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2024
convenient tool
Likeliness to Recommend
What differentiates Dialpad Contact Center from other similar products?
convenient, handy
What is your favorite aspect of this product?
easy to use
What do you dislike most about this product?
sometimes it glitches
What recommendations would you give to someone considering this product?
take advantage of the analytics
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Client Friendly Policies

Dina H.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2024
Easy to use functions
Likeliness to Recommend
What differentiates Dialpad Contact Center from other similar products?
A breadth of functions for a reasonable price
What is your favorite aspect of this product?
Platform syncs in real-time to work across all devices. Contact features are a great way to stay organized when making 100+ calls a day
What do you dislike most about this product?
Transcription feature not entirely accurate
What recommendations would you give to someone considering this product?
Learn how to utilize all the features to get the most out of the product
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Respectful