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Dialpad Ai Communications Logo Award Winner Product Badge
Dialpad Ai Communications Logo Award Winner Product Badge
Dialpad

Dialpad Ai Communications

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Dialpad Ai Communications
8.3 /10

What is Dialpad Ai Communications?

Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.

Company Details


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Awards & Recognition

Dialpad Ai Communications won the following awards in the Unified Communications as a Service category

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Dialpad Ai Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Communications.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Communications?

5% Negative
7% Neutral
88% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Feature Ratings

Average 87

Communications

92

Call Management

89

Mobility

88

Continuous UCC

88

Secure Access

88

Session Border Controller

87

Third-Party Integration

86

Speech Access and Personal Assistant

86

Analytics Reporting

85

Web & Desktop Conferencing

83

Centralized Management Portal

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Vendor Support

87

Ease of IT Administration

86

Availability and Quality of Training

86

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Ease of Customization

82

Dialpad Ai Communications Reviews

Jimena G.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Cloud-based telephone tool facilitating the connec

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Communications from other similar products?

This excellent communication tool is very modern that combines voice, video messaging and meetings in a single platform in which it can be easily accessed from any device with a good internet connection, this telephone system is for any workplace that works in the cloud leaving a comfortable way to use your laptop, tablet, among others to make calls

What is your favorite aspect of this product?

I really like this tool because it makes it easy to connect devices with voice, messaging and integrate into each existing device, now it works the way you want from anywhere and anytime, it allows quick configuration and implementation without any problem, teams can stay connected no matter what. where they work thanks to the platform that synchronizes voice video contacts in real time

What do you dislike most about this product?

I do not dislike this tool, it is useful in modern communication due to its functions of combining voice messaging and videos in a single and unique platform in an excellent way for each person who uses it.

What recommendations would you give to someone considering this product?

I recommend this wonderful modern communication tool because it combines voice, video messaging and meetings in a single platform with easy access from any device with an internet connection, as well as real-time transcriptions, automatic note-taking and successful analysis, accepts voice commands so employees can make the most of any type of conversation

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2023

Unifies business communication

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anahí lucía L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

A tool without communication limitations

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Communications from other similar products?

What stands out from other systems is that it can be integrated with devices that are already available in the organization. This cloud-based telephone system provides a communication opportunity mainly for those who do not have computers at any given time. It is usually more implemented when working remotely from mobiles but it is not a limitation of this tool

What is your favorite aspect of this product?

What I like the most is the ease of this tool to synchronize by voice with contacts and even make recordings of calls in real time, and I also highlight its real-time transcription function, allowing reports of each call to be created to analytical or even sales purposes

What do you dislike most about this product?

So far I have no problem to name of this system

What recommendations would you give to someone considering this product?

It can be used by any industry. Its functions usually help companies of all times to improve their communications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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