What is Dialpad Ai Communications?
Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Ai Communications?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Call Management
Mobility
Continuous UCC
Secure Access
Session Border Controller
Third-Party Integration
Speech Access and Personal Assistant
Analytics Reporting
Web & Desktop Conferencing
Centralized Management Portal
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Dialpad Ai Communications Reviews
Jen M.
- Role: C-Level
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted May 2022
Absolutely LOVE DialPad!
Likeliness to Recommend
What differentiates Dialpad Ai Communications from other similar products?
Central line of communication! I work in hospitality and we have a number of guests contacting us at any given time. We have tried using masked numbers in the past, but because they are forwarded to our cell phones, we would get calls at all hours of the night, even on holidays. We needed something uniform so that all guests could call the same number, but depending on the time of day or need, a different staff member could answer.
What is your favorite aspect of this product?
Central line of communication! Each license allows for a different phone number, however, we only use the main number for all texts and phone calls. This way guests know to only use that number for all communication, and any team member can answer when they are available. I love that internally, we can see which team member responded, and even for phone calls, the audio is transcribed, which is great! If there is a complaint or information was missed, we can always go back to the transcription to see what was missed.
What do you dislike most about this product?
Text notifications on the shared/mainline. There isn't any. Which is incredibly unfortunate. We strive to respond to all our guests in a timely manner, however, because of the lack of notifications for text messages on the main line, sometimes we miss them by hours. The staff has to manually open the mobile app several times a day to see if anything has come through.
What recommendations would you give to someone considering this product?
Make sure you have clear instructions when using the mainline and instruct staff to set it as their default if and when possible. One of my staff members has had trouble ensuring this and sometimes the calls and texts go to his line, rather than the main one. We have had several training sessions but since he does not use it frequently, he needs a constant reminder. Do not hesitate to reach out to their support staff! Their support staff is incredible and accommodating. The great thing is that if you need to ask for more information on a prior question, the prior conversation is still visible in the thread so the rep can easily see that.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Josh P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
great easy to use product!
Likeliness to Recommend
What differentiates Dialpad Ai Communications from other similar products?
Ease of use and salesforce integration
What is your favorite aspect of this product?
the mobile app
What do you dislike most about this product?
the fact that it runs heavy on the background on macos
What recommendations would you give to someone considering this product?
go for it but make sure you can get the regional phone number you want
Pros
- Unique Features
- Performance Enhancing
- Enables Productivity
- Continually Improving Product
Nathali F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Easy to use in the phone
Likeliness to Recommend
What differentiates Dialpad Ai Communications from other similar products?
The mobile app
What is your favorite aspect of this product?
easy to use on my phone
What do you dislike most about this product?
Is not easy to find your call history
What recommendations would you give to someone considering this product?
best to be used on the phone
Pros
- Reliable
- Enables Productivity
- Includes Product Enhancements
- Helps Innovate
