What is ConnectWise Screen Connect?
Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Screen Connect?
Pros
- Enables Productivity
- Helps Innovate
- Performance Enhancing
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Attended and Unattended Remote Access
Role-Based Access Controls
Real User Monitoring
Discovery
Web & Desktop Conferencing
Intelligence Reports
Audit Management
Augmented Reality Remote Assistance
Vendor Capability Ratings
Business Value Created
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
ConnectWise Screen Connect Reviews
Mat D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best on the market!
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
The amount of tools backstage
What is your favorite aspect of this product?
Backstage mode.
What do you dislike most about this product?
Nothing really springs to mind. Possibly no browser.
What recommendations would you give to someone considering this product?
Invest time into building out toolbox.
Pros
- Reliable
- Saves Time
- Respectful
- Altruistic
Liam B.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
seamlessly Integrated, Reliable!
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
Most reliable on the market, has one of if not the largest set of features and has the best "Backstage" experience of any product i have used
What is your favorite aspect of this product?
being able to go backstage as admin quickly and effectively
What do you dislike most about this product?
Sometimes doesn't work as expected / Will fail without warning if you have used all available licenses
What recommendations would you give to someone considering this product?
Make sure you understand that you can old have a number of open sessions that's corresponds with your licenses as this information is not clearly on display
Pros
- Saves Time
- Enables Productivity
- Trustworthy
- Effective Service
Cons
- Slower Product Innovation
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best on the market!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity