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ConnectWise

ConnectWise Screen Connect

8.7 /10
Category
ConnectWise Screen Connect
8.7 /10

What is ConnectWise Screen Connect?

Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.

Company Details


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Awards & Recognition

ConnectWise Screen Connect won the following awards in the Remote Support category

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ConnectWise Screen Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Screen Connect.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Screen Connect?

0% Negative
8% Neutral
92% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Unique Features

Feature Ratings

Average 90

Remote Control

95

Remote Support

93

Attended and Unattended Remote Access

91

Role-Based Access Controls

86

Real User Monitoring

85

Discovery

85

Web & Desktop Conferencing

83

Intelligence Reports

81

Audit Management

81

Augmented Reality Remote Assistance

81

Vendor Capability Ratings

Average 86

Business Value Created

90

Quality of Features

89

Usability and Intuitiveness

88

Vendor Support

88

Breadth of Features

87

Ease of IT Administration

87

Ease of Data Integration

87

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Ease of Customization

80

ConnectWise Screen Connect Reviews

Mat D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best on the market!

Likeliness to Recommend

10 /10

What differentiates ConnectWise Screen Connect from other similar products?

The amount of tools backstage

What is your favorite aspect of this product?

Backstage mode.

What do you dislike most about this product?

Nothing really springs to mind. Possibly no browser.

What recommendations would you give to someone considering this product?

Invest time into building out toolbox.

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Altruistic

Liam B.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

seamlessly Integrated, Reliable!

Likeliness to Recommend

7 /10

What differentiates ConnectWise Screen Connect from other similar products?

Most reliable on the market, has one of if not the largest set of features and has the best "Backstage" experience of any product i have used

What is your favorite aspect of this product?

being able to go backstage as admin quickly and effectively

What do you dislike most about this product?

Sometimes doesn't work as expected / Will fail without warning if you have used all available licenses

What recommendations would you give to someone considering this product?

Make sure you understand that you can old have a number of open sessions that's corresponds with your licenses as this information is not clearly on display

Pros

  • Saves Time
  • Enables Productivity
  • Trustworthy
  • Effective Service

Cons

  • Slower Product Innovation
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Best on the market!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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