What is ConnectWise Screen Connect?
Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Screen Connect?
Pros
- Enables Productivity
- Helps Innovate
- Performance Enhancing
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Attended and Unattended Remote Access
Role-Based Access Controls
Discovery
Real User Monitoring
Web & Desktop Conferencing
Intelligence Reports
Audit Management
Augmented Reality Remote Assistance
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
ConnectWise Screen Connect Reviews
Rickey B.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Mar 2024
Faster procedures with this program
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
It is a very stable program, the competition falls behind in terms of stability metrics, it supports several systems and procedures at the same time of use, this is spectacular and we like it.
What is your favorite aspect of this product?
What I like is the secure remote access: ConnectWise Control offers secure remote access to devices on your network, allowing you to troubleshoot and perform maintenance without needing to be physically on site, and the collaboration features the platform offers Collaboration features, such as live chat, screen annotations, and file transfer, make it easy to communicate and work as a team while resolving network issues.
What do you dislike most about this product?
So far I don't dislike anything, the program is very helpful for what we use it for, without doubting that we can connect at remote times to control the company's software when we cannot be at the facilities and we are behind on development or being able to obtain a company file and being far from the place is very helpful
What recommendations would you give to someone considering this product?
I would recommend it as it offers a secure and scalable solution for remote network support. Its customizability and cross-platform compatibility make it suitable to adapt to the specific needs of your company, while its collaboration features facilitate communication and teamwork during problem solving.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Mat D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best on the market!
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
The amount of tools backstage
What is your favorite aspect of this product?
Backstage mode.
What do you dislike most about this product?
Nothing really springs to mind. Possibly no browser.
What recommendations would you give to someone considering this product?
Invest time into building out toolbox.
Pros
- Reliable
- Saves Time
- Respectful
- Altruistic
Liam B.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
seamlessly Integrated, Reliable!
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
Most reliable on the market, has one of if not the largest set of features and has the best "Backstage" experience of any product i have used
What is your favorite aspect of this product?
being able to go backstage as admin quickly and effectively
What do you dislike most about this product?
Sometimes doesn't work as expected / Will fail without warning if you have used all available licenses
What recommendations would you give to someone considering this product?
Make sure you understand that you can old have a number of open sessions that's corresponds with your licenses as this information is not clearly on display
Pros
- Saves Time
- Enables Productivity
- Trustworthy
- Effective Service
Cons
- Slower Product Innovation