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ConnectWise

ConnectWise Screen Connect

8.7 /10
Category
ConnectWise Screen Connect
8.7 /10

What is ConnectWise Screen Connect?

Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.

Company Details


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Awards & Recognition

ConnectWise Screen Connect won the following awards in the Remote Support category

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ConnectWise Screen Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Screen Connect.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Screen Connect?

0% Negative
8% Neutral
92% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Unique Features

Feature Ratings

Average 90

Remote Control

95

Remote Support

93

Attended and Unattended Remote Access

91

Role-Based Access Controls

86

Real User Monitoring

85

Discovery

85

Web & Desktop Conferencing

83

Intelligence Reports

81

Audit Management

81

Augmented Reality Remote Assistance

81

Vendor Capability Ratings

Average 86

Business Value Created

90

Quality of Features

89

Usability and Intuitiveness

88

Vendor Support

88

Breadth of Features

87

Ease of IT Administration

87

Ease of Data Integration

87

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Ease of Customization

80

ConnectWise Screen Connect Reviews

Olivia C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

ConnectWise Control and Accessibility 24/7

Likeliness to Recommend

9 /10

What differentiates ConnectWise Screen Connect from other similar products?

It offers the same advantages as Anydesk. That is, low cost, accessible and stable handling.

What is your favorite aspect of this product?

When handled or used it is stable....

What do you dislike most about this product?

I like it, the stability is impressive.

What recommendations would you give to someone considering this product?

It is just as good AND stable as TeamViewer and AnyDesk....

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ron R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Excellent software and just works

Likeliness to Recommend

10 /10

What differentiates ConnectWise Screen Connect from other similar products?

For sure me it would be the price

What is your favorite aspect of this product?

the ease of use

What do you dislike most about this product?

there are many many updates

What recommendations would you give to someone considering this product?

purchase it now.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Pooran C.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Easy to use

Likeliness to Recommend

9 /10

What differentiates ConnectWise Screen Connect from other similar products?

Advanced Mobile Support Improved Cross-Platform Compatibility Enhanced Session Recording Features AI-Based Assistance More Robust Security Features Deeper Analytics and Reporting Tools Integration with Emerging Technologies Customizable User Interface

What is your favorite aspect of this product?

Advanced Mobile Support: While ConnectWise Control offers mobile device support, expanding capabilities to include more advanced features such as remote camera access, on-screen annotations, or expanded mobile OS support could improve usability and troubleshooting on mobile devices.

What do you dislike most about this product?

The filtering system sometimes lacks consistency, as there are instances where specific details fail to appear when we attempt to filter tickets. Improvements to the filter system could enhance overall efficiency.

What recommendations would you give to someone considering this product?

I recommend this tool for managing ticket flow effectively and ensuring timely delivery of solutions to clients.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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