What is ConnectWise Screen Connect?
Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Screen Connect?
Pros
- Enables Productivity
- Helps Innovate
- Performance Enhancing
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Attended and Unattended Remote Access
Role-Based Access Controls
Real User Monitoring
Discovery
Web & Desktop Conferencing
Intelligence Reports
Audit Management
Augmented Reality Remote Assistance
Vendor Capability Ratings
Business Value Created
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
ConnectWise Screen Connect Reviews
Olivia C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2024
ConnectWise Control and Accessibility 24/7
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
It offers the same advantages as Anydesk. That is, low cost, accessible and stable handling.
What is your favorite aspect of this product?
When handled or used it is stable....
What do you dislike most about this product?
I like it, the stability is impressive.
What recommendations would you give to someone considering this product?
It is just as good AND stable as TeamViewer and AnyDesk....
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ron R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2024
Excellent software and just works
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
For sure me it would be the price
What is your favorite aspect of this product?
the ease of use
What do you dislike most about this product?
there are many many updates
What recommendations would you give to someone considering this product?
purchase it now.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Pooran C.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Easy to use
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
Advanced Mobile Support Improved Cross-Platform Compatibility Enhanced Session Recording Features AI-Based Assistance More Robust Security Features Deeper Analytics and Reporting Tools Integration with Emerging Technologies Customizable User Interface
What is your favorite aspect of this product?
Advanced Mobile Support: While ConnectWise Control offers mobile device support, expanding capabilities to include more advanced features such as remote camera access, on-screen annotations, or expanded mobile OS support could improve usability and troubleshooting on mobile devices.
What do you dislike most about this product?
The filtering system sometimes lacks consistency, as there are instances where specific details fail to appear when we attempt to filter tickets. Improvements to the filter system could enhance overall efficiency.
What recommendations would you give to someone considering this product?
I recommend this tool for managing ticket flow effectively and ensuring timely delivery of solutions to clients.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing