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ConnectWise

ConnectWise Screen Connect

Composite Score
8.7 /10
CX Score
8.7 /10
Category
ConnectWise Screen Connect
8.7 /10

What is ConnectWise Screen Connect?

Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.

Company Details


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Awards & Recognition

ConnectWise Screen Connect won the following awards in the Remote Support category

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ConnectWise Screen Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Screen Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Screen Connect?

0% Negative
7% Neutral
93% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Unique Features

Feature Ratings

Average 90

Remote Control

96

Remote Support

93

Attended and Unattended Remote Access

89

Role-Based Access Controls

86

Discovery

85

Real User Monitoring

84

Web & Desktop Conferencing

82

Intelligence Reports

80

Audit Management

80

Augmented Reality Remote Assistance

79

Vendor Capability Ratings

Average 86

Business Value Created

89

Usability and Intuitiveness

89

Quality of Features

88

Vendor Support

88

Ease of IT Administration

88

Breadth of Features

87

Ease of Data Integration

86

Ease of Implementation

85

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

83

Ease of Customization

80

ConnectWise Screen Connect Reviews

Sergio N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Simply the best remote tool in the market

Likeliness to Recommend

9 /10

What differentiates ConnectWise Screen Connect from other similar products?

It's fast, stable

What is your favorite aspect of this product?

Very easy to connect to hundreds of endpoints

What do you dislike most about this product?

Nothing, it's perfect

What recommendations would you give to someone considering this product?

Is the best option in the market

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Fair
  • Vendor's Interest First
  • Less Generous

Olivia C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

ConnectWise Control and Accessibility 24/7

Likeliness to Recommend

9 /10

What differentiates ConnectWise Screen Connect from other similar products?

It offers the same advantages as Anydesk. That is, low cost, accessible and stable handling.

What is your favorite aspect of this product?

When handled or used it is stable....

What do you dislike most about this product?

I like it, the stability is impressive.

What recommendations would you give to someone considering this product?

It is just as good AND stable as TeamViewer and AnyDesk....

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ron R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Excellent software and just works

Likeliness to Recommend

10 /10

What differentiates ConnectWise Screen Connect from other similar products?

For sure me it would be the price

What is your favorite aspect of this product?

the ease of use

What do you dislike most about this product?

there are many many updates

What recommendations would you give to someone considering this product?

purchase it now.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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