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ConnectWise

ConnectWise PSA

7.5 /10
Category
ConnectWise PSA
7.5 /10

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details


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Awards & Recognition

ConnectWise PSA won the following awards in the Professional Services Automation category

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Efficient Service
  • Fair

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Feature Ratings

Average 76

Security

81

Task Management and Workflow

81

Resource Management

80

Team Collaboration

78

Project Management

78

Auditability

77

Time Management

76

Expense Detail Tracking

76

Knowledgebase

75

Reporting

75

Process Automation

73

Vendor Capability Ratings

Average 74

Breadth of Features

80

Ease of IT Administration

80

Quality of Features

78

Business Value Created

78

Ease of Data Integration

76

Usability and Intuitiveness

75

Ease of Implementation

75

Ease of Customization

72

Availability and Quality of Training

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

ConnectWise PSA Reviews

Lawrence M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Connectwise Manage: essential for MSPs

Likeliness to Recommend

9 /10

What differentiates ConnectWise PSA from other similar products?

ConnectwWise is used by all departments, including customer service, sales, human resources, and accounting. This allows us to streamline processes across all divisions and provide our staff with complete transparency into account functioning. For me, being able to arrange data in a way that best suits my needs has been crucial in adapting to and being productive inside the new system. It is unlike anything else I have tried, and for that reason I highly endorse it.

What is your favorite aspect of this product?

In my opinion, ConnectWise is a major improvement over previous systems. Having complete insight into account activity and the opportunity to see various departments working together towards a common objective has been a game-changer for our company. With just a few minor adjustments, this might become an invaluable tool for sales managers to monitor hot leads and active prospects.

What do you dislike most about this product?

To give you an example, the computer software I use, ConnectWise Automate, requires a client to be installed on it. You can only buy customers in bulk. You're on the hook for their payment regardless of how many you end up using. Without enough clients, it's useless on those PCs.

What recommendations would you give to someone considering this product?

Whether entered manually or imported from Outlook, you can maintain tabs on every ticket submitted for assistance. The best part is that all of this data is available to you from any location with an Internet connection. It works well with the rest of the Connectwise suite, as with all of their products.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

JR F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Good overall, above average product

Likeliness to Recommend

9 /10

What differentiates ConnectWise PSA from other similar products?

Ease of use

What is your favorite aspect of this product?

Overall ticket overview

What do you dislike most about this product?

Search function can be improved on more

What recommendations would you give to someone considering this product?

Best to use overall as a ticketing tool

Pros

  • Reliable
  • Effective Service
  • Caring
  • Saves Time

Julia P.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

Connectwise Manage - our software of choice

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

You can see the value in this kind of program to provide a wide assortment of benefits; it is exceptionally liquid and has been an incredible achievement in finding an ideal presentation of errands/chores in numerous offices.

What is your favorite aspect of this product?

In addition, the support team is exceptionally amazing and has been fantastic at continually being in contact.

What do you dislike most about this product?

In addition, the support team is exceptionally amazing and has been fantastic at continually being in contact. This product has one issue, which is the coordination with outside stages that I use continually; it is difficult to change and updates are slow.

What recommendations would you give to someone considering this product?

It is a program that I energetically recommend on the grounds that it has been intended to empower the administration of assignment and action assets.

Pros

  • Client's Interest First
  • Generous Negotitation
  • Saves Time
  • Over Delivered

Cons

  • Inhibits Innovation
  • Slower Product Innovation

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