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ConnectWise

ConnectWise PSA

Composite Score

7.5 /10

CX Score

7.6 /10

54 Reviews Write a Review

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details

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ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative

8% Neutral

88% Positive

Pros

Respectful
Reliable
Efficient Service
Fair

Cons

Slower Product Innovation
Leverages Incumbent Status

Feature Ratings

Average 76

Security

Task Management and Workflow

Resource Management

Team Collaboration

Project Management

Auditability

Time Management

Expense Detail Tracking

Knowledgebase

Reporting

Process Automation

Vendor Capability Ratings

Average 74

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

ConnectWise PSA Reviews

Lawrence M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Connectwise Manage: essential for MSPs

Likeliness to Recommend

9 /10

What differentiates ConnectWise PSA from other similar products?

ConnectwWise is used by all departments, including customer service, sales, human resources, and accounting. This allows us to streamline processes across all divisions and provide our staff with complete transparency into account functioning. For me, being able to arrange data in a way that best suits my needs has been crucial in adapting to and being productive inside the new system. It is unlike anything else I have tried, and for that reason I highly endorse it.

What is your favorite aspect of this product?

In my opinion, ConnectWise is a major improvement over previous systems. Having complete insight into account activity and the opportunity to see various departments working together towards a common objective has been a game-changer for our company. With just a few minor adjustments, this might become an invaluable tool for sales managers to monitor hot leads and active prospects.

What do you dislike most about this product?

To give you an example, the computer software I use, ConnectWise Automate, requires a client to be installed on it. You can only buy customers in bulk. You're on the hook for their payment regardless of how many you end up using. Without enough clients, it's useless on those PCs.

What recommendations would you give to someone considering this product?

Whether entered manually or imported from Outlook, you can maintain tabs on every ticket submitted for assistance. The best part is that all of this data is available to you from any location with an Internet connection. It works well with the rest of the Connectwise suite, as with all of their products.

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

JR F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Good overall, above average product

Likeliness to Recommend

9 /10

What differentiates ConnectWise PSA from other similar products?

Ease of use

What is your favorite aspect of this product?

Overall ticket overview

What do you dislike most about this product?

Search function can be improved on more

What recommendations would you give to someone considering this product?

Best to use overall as a ticketing tool

Pros

Reliable
Effective Service
Caring
Saves Time

Julia P.

Role: Sales Marketing
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Connectwise Manage - our software of choice

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

You can see the value in this kind of program to provide a wide assortment of benefits; it is exceptionally liquid and has been an incredible achievement in finding an ideal presentation of errands/chores in numerous offices.

What is your favorite aspect of this product?

In addition, the support team is exceptionally amazing and has been fantastic at continually being in contact.

What do you dislike most about this product?

In addition, the support team is exceptionally amazing and has been fantastic at continually being in contact. This product has one issue, which is the coordination with outside stages that I use continually; it is difficult to change and updates are slow.

What recommendations would you give to someone considering this product?

It is a program that I energetically recommend on the grounds that it has been intended to empower the administration of assignment and action assets.

Pros

Client's Interest First
Generous Negotitation
Saves Time
Over Delivered

Cons

Inhibits Innovation
Slower Product Innovation

How We Deliver

ConnectWise PSA

What is ConnectWise PSA?

Company Details

Need Assistance?

Awards & Recognition

ConnectWise PSA Ratings

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love ConnectWise PSA?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Permits customers to use their identity provider of choice to manage their sign on

Task Management and Workflow Supports triggers and events for process automation.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Project Management Plan all resources needed to execute projects

Auditability All changes to contracts are fully audit-trailed to improve controls

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Reporting Straightforward data storage with ability to create any reports easily.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ConnectWise PSA Reviews

Lawrence M.

Connectwise Manage: essential for MSPs

Likeliness to Recommend

Pros

JR F.

Good overall, above average product

Likeliness to Recommend

Pros

Julia P.

Connectwise Manage - our software of choice

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Security

Task Management and Workflow

Resource Management

Team Collaboration

Project Management

Auditability

Time Management

Expense Detail Tracking

Knowledgebase

Reporting

Process Automation

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support