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ConnectWise

ConnectWise PSA

Composite Score
7.5 /10
CX Score
7.6 /10
Category
ConnectWise PSA
7.5 /10

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details


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Awards & Recognition

ConnectWise PSA won the following awards in the Professional Services Automation category

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Efficient Service
  • Fair

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Feature Ratings

Average 76

Security

81

Task Management and Workflow

81

Resource Management

80

Team Collaboration

78

Project Management

78

Auditability

77

Time Management

76

Expense Detail Tracking

76

Knowledgebase

75

Reporting

75

Process Automation

73

Vendor Capability Ratings

Average 74

Breadth of Features

80

Ease of IT Administration

80

Quality of Features

79

Business Value Created

78

Ease of Data Integration

76

Usability and Intuitiveness

75

Ease of Implementation

75

Ease of Customization

72

Availability and Quality of Training

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

ConnectWise PSA Reviews

Kourtney K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to use, keeps your projects very organized!

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

I haven't used ticketing systems much in the past but I like all the abilities it offers me and i learn something new about it every so often that i didn't know you could do.

What is your favorite aspect of this product?

The calendar and being able to organize your tickets to be worked on at a certain a time and for a certain time frame.

What do you dislike most about this product?

It can be confusing sometimes to new users

What recommendations would you give to someone considering this product?

That it is a one stop shop to keep your workers organized, submit expenses, and have all our clients data in one place

Pros

  • Reliable
  • Unique Features
  • Respectful
  • Security Protects

Brianna H.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Great CMS for Managed Service Providers

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

In addition to having a high standard of administration, ConnectWise Manage's flexibility in configuring its functions is exceptional. The tool has been great for managing numerous projects at once and for setting up appointments. ConnectWise Manage. When it comes to reporting, analytics, workflow management, and even project planning, this solution is top-notch.

What is your favorite aspect of this product?

Work flawlessly in the cloud and generate high-quality, actionable reports on your projects' progress and status. ConnectWise Handle is a dependable and helpful solution that possesses simple features and straightforward navigation. It makes it simple to manage all of the project papers and statistics. The program has amazing potential for collaborative cooperation on projects.

What do you dislike most about this product?

Some users may find it difficult to compile reports on many projects. Provide ongoing support for the system to a select group of local businesses. It is not easy to configure the interface for new users.

What recommendations would you give to someone considering this product?

When a lead comes in, Connectwise takes care of it from the very beginning of the sales process all the way through to after-sales service. The majority of its features are self-explanatory, and the integrated links to relevant academic resources are invaluable for figuring out any part that remains a mystery.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Camila P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

In the world today, this solution is a MUST

Likeliness to Recommend

9 /10

What differentiates ConnectWise PSA from other similar products?

The integration with an actual SOC team, which some times can talk and coordinate with Continuum SOC team for server or BDR tasks

What is your favorite aspect of this product?

ConnectWise is a perfect tool to get together collaboration and coordination, which helps users to have a smooth-running project, from the begging to the end. I also appreciate that the tool can be connected with others systems, making our life even better on the daily basis.

What do you dislike most about this product?

Some of the configuration items are not easily configurable but support is available to assist.

What recommendations would you give to someone considering this product?

Go for it, overall security for our customers has greatly increased and given them and us a sense of relief that their security is where it needs to be to remain secure in this day and age of attacks.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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