What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Kourtney K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2023
Easy to use, keeps your projects very organized!
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
I haven't used ticketing systems much in the past but I like all the abilities it offers me and i learn something new about it every so often that i didn't know you could do.
What is your favorite aspect of this product?
The calendar and being able to organize your tickets to be worked on at a certain a time and for a certain time frame.
What do you dislike most about this product?
It can be confusing sometimes to new users
What recommendations would you give to someone considering this product?
That it is a one stop shop to keep your workers organized, submit expenses, and have all our clients data in one place
Pros
- Reliable
- Unique Features
- Respectful
- Security Protects
Brianna H.
- Role: Human Resources
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Nov 2022
Great CMS for Managed Service Providers
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
In addition to having a high standard of administration, ConnectWise Manage's flexibility in configuring its functions is exceptional. The tool has been great for managing numerous projects at once and for setting up appointments. ConnectWise Manage. When it comes to reporting, analytics, workflow management, and even project planning, this solution is top-notch.
What is your favorite aspect of this product?
Work flawlessly in the cloud and generate high-quality, actionable reports on your projects' progress and status. ConnectWise Handle is a dependable and helpful solution that possesses simple features and straightforward navigation. It makes it simple to manage all of the project papers and statistics. The program has amazing potential for collaborative cooperation on projects.
What do you dislike most about this product?
Some users may find it difficult to compile reports on many projects. Provide ongoing support for the system to a select group of local businesses. It is not easy to configure the interface for new users.
What recommendations would you give to someone considering this product?
When a lead comes in, Connectwise takes care of it from the very beginning of the sales process all the way through to after-sales service. The majority of its features are self-explanatory, and the integrated links to relevant academic resources are invaluable for figuring out any part that remains a mystery.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Camila P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2022
In the world today, this solution is a MUST
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
The integration with an actual SOC team, which some times can talk and coordinate with Continuum SOC team for server or BDR tasks
What is your favorite aspect of this product?
ConnectWise is a perfect tool to get together collaboration and coordination, which helps users to have a smooth-running project, from the begging to the end. I also appreciate that the tool can be connected with others systems, making our life even better on the daily basis.
What do you dislike most about this product?
Some of the configuration items are not easily configurable but support is available to assist.
What recommendations would you give to someone considering this product?
Go for it, overall security for our customers has greatly increased and given them and us a sense of relief that their security is where it needs to be to remain secure in this day and age of attacks.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
