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ConnectWise

ConnectWise PSA

Composite Score
7.5 /10
CX Score
7.6 /10
Category
ConnectWise PSA
7.5 /10

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details


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Awards & Recognition

ConnectWise PSA won the following awards in the Professional Services Automation category

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Efficient Service
  • Fair

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Feature Ratings

Average 76

Security

81

Task Management and Workflow

81

Resource Management

80

Team Collaboration

78

Project Management

78

Auditability

77

Time Management

76

Expense Detail Tracking

76

Knowledgebase

75

Reporting

75

Process Automation

73

Vendor Capability Ratings

Average 74

Breadth of Features

80

Ease of IT Administration

80

Quality of Features

79

Business Value Created

78

Ease of Data Integration

76

Usability and Intuitiveness

75

Ease of Implementation

75

Ease of Customization

72

Availability and Quality of Training

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

ConnectWise PSA Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Expensive but full of features

Likeliness to Recommend

7 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Includes Product Enhancements

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Generous

james l.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

An excellent scalable and flexible product.

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

Easier to implement our field engineers' work plans, times and resolutions

What is your favorite aspect of this product?

Can implement with SNMP traps

What do you dislike most about this product?

Clunky interface at times

What recommendations would you give to someone considering this product?

Ensure you refresh ticket pages before making notes as it will timestamp the note with the time you last opened the ticket and it can skew statistics.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

Cons

  • Slower Product Innovation

vanessa h.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

user friendly which is good,used for many years

Likeliness to Recommend

6 /10

What differentiates ConnectWise PSA from other similar products?

user friendly

What is your favorite aspect of this product?

user friendly - second nature to me now

What do you dislike most about this product?

supplier return capabilities could be slightly better

What recommendations would you give to someone considering this product?

as above - user friendly - east to be trained on

Pros

  • Helps Innovate
  • Enables Productivity
  • Friendly Negotiation
  • Reliable

Cons

  • Slower Product Innovation

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