What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Expensive but full of features
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Includes Product Enhancements
Cons
- Less Efficient Service
- Less Effective Service
- Less Generous
james l.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
An excellent scalable and flexible product.
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Easier to implement our field engineers' work plans, times and resolutions
What is your favorite aspect of this product?
Can implement with SNMP traps
What do you dislike most about this product?
Clunky interface at times
What recommendations would you give to someone considering this product?
Ensure you refresh ticket pages before making notes as it will timestamp the note with the time you last opened the ticket and it can skew statistics.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Effective Service
Cons
- Slower Product Innovation
vanessa h.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
user friendly which is good,used for many years
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
user friendly
What is your favorite aspect of this product?
user friendly - second nature to me now
What do you dislike most about this product?
supplier return capabilities could be slightly better
What recommendations would you give to someone considering this product?
as above - user friendly - east to be trained on
Pros
- Helps Innovate
- Enables Productivity
- Friendly Negotiation
- Reliable
Cons
- Slower Product Innovation