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Conga

Conga Contracts

Composite Score
7.4 /10
CX Score
7.7 /10
Category
Conga Contracts
7.4 /10

What is Conga Contracts?

Conga Contracts is a hybrid contract lifecycle management (CLM) solution that helps organizations to generate, track, maintain and report on different business contracts. With our intelligent contracts solution, it’s easier than ever to draft, negotiate, approve, store, and analyze every agreement.

Company Details


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Awards & Recognition

Conga Contracts won the following awards in the Contract Lifecycle Management category

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Conga Contracts Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Conga Contracts.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Conga Contracts?

8% Negative
9% Neutral
83% Positive

Pros

  • Friendly Negotiation
  • Inspires Innovation
  • Transparent
  • Client's Interest First

Feature Ratings

Average 77

E-Signature

87

Workflow

79

Clause Management

78

Contract Authoring

78

Contract Approval

77

Reporting Analytics

77

Searchable Repository

75

Redlining

75

OCR Support

74

Integration

74

Obligation Management

72

Vendor Capability Ratings

Average 75

Ease of Implementation

82

Ease of Data Integration

81

Quality of Features

79

Business Value Created

78

Breadth of Features

76

Ease of Customization

76

Usability and Intuitiveness

76

Product Strategy and Rate of Improvement

76

Vendor Support

72

Ease of IT Administration

72

Availability and Quality of Training

71

Conga Contracts Reviews

Aniruddha V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Conga is easy Effective tool

Likeliness to Recommend

9 /10

What differentiates Conga Contracts from other similar products?

The seemless integration of Conga with Salesfoce makes it a unique product for use

What is your favorite aspect of this product?

Integration with Salesforce to generate required document

What do you dislike most about this product?

Customer support of the product is not that good

What recommendations would you give to someone considering this product?

My recommendation is to use the product and train the users properly to use this awesome product. Very Productive and Effective tool.

Pros

  • Fair
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Vendor Friendly Policies

Crystal E.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Terrible customer service

Likeliness to Recommend

1 /10

What differentiates Conga Contracts from other similar products?

Conga has a unique way of displaying contracts and their relations (child, amendment, etc.)

What is your favorite aspect of this product?

The contract family tree, and the email notifications.

What do you dislike most about this product?

Over engineered - it is not user friendly and is not intuitive. You need to essentially use logic formulas to run reports, instead of a basic and thoughtful filtering. Customer service is horrible - it is hard to get a hold of anyone because so much turnover, and I've wasted so many hours having the same conversation with so many different people.

What recommendations would you give to someone considering this product?

Don't - there are far better solutions.

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

Christophe B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A solitary response to numerous contractual issues

Likeliness to Recommend

9 /10

What differentiates Conga Contracts from other similar products?

Having numerous good benefits after implementing it. It effortlessly integrates with Salesforce, is available for users to configure in button format, and swiftly gathers current information from a variety of sources. Conga speeds up the overall cycle of contracts without wasting any money and time.

What is your favorite aspect of this product?

Conga enjoyed working with us on organizational matters. It was pretty decent. The completeness of Conga, which spares us from having to purchase an additional intake system or repository system, is something I enjoy. It excels at whatever it is capable of. I really appreciate how easy it is to create reports and search searches. Its operational procedures are simple and dependable.

What do you dislike most about this product?

There is nothing in my mind despite Conga having had a great deal of frustrating turnover. Since we switched reps frequently, we frequently had no idea who our current rep was secondly Clause Library should be fastened to make it a more effective tool.

What recommendations would you give to someone considering this product?

Conga Contracts would be quite helpful for a company that handles a lot of sales or supply chain demands. It is even more attractive to use Conga Contracts if the format of these invoices, quotes, etc. happens to be following a standard. We can use pre-formatted plug-and-play templates with Conga.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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