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Clio

Clio

Composite Score
7.6 /10
CX Score
7.9 /10
Category
Clio
7.6 /10

What is Clio?

We're the most comprehensive, yet easy-to-use cloud-based law practice management software. Clio offers all you need to run a law practice from intake to invoice, with powerful features to manage cases, clients, documents, bills, appointments, time-tracking, reporting, and accounting.

Company Details


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Clio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Clio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

91 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clio?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Respectful
  • Includes Product Enhancements

Feature Ratings

Average 83

Billing

90

Calendaring

87

Email Management

85

Accounting and Financial Management

85

Document Management

84

Conflict Management

83

Time Management

82

Reporting Components

81

Case Management

81

Tasks and Workflow Management

81

Contact Management

76

Vendor Capability Ratings

Average 85

Breadth of Features

93

Ease of Implementation

87

Business Value Created

87

Vendor Support

87

Quality of Features

86

Availability and Quality of Training

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Customization

80

Clio Reviews

Jarold M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

This software has all functions in one place

Likeliness to Recommend

9 /10

What differentiates Clio from other similar products?

The Clio platform does not claim to be a closed, proprietary system. Instead, it forms the basis for daily lead, customer, time, document and billing management, complemented by nearly 200 third-party integrations, with new offerings coming online every month. Clio offers unlimited cloud storage and IOS/Android apps that make all your company information, customers and documents available 24/7. It's incredibly easy to use and easy to learn. I use virtually every aspect of the software on a daily basis and have been using it for over 10 years.

What is your favorite aspect of this product?

Timeslips integration was easy. Integration with Law Pay was also simple and LawPay is the best part of the program. Clio offers almost complete case and lead management services. Their support staff is responsive and if you engage them in a conversation about your firm's needs, they are eager to listen and learn. Since I started using it, Clio has steadily expanded their offerings which are a real value add. Their annual conference is a great networking and learning event.

What do you dislike most about this product?

Some of the features are confusing. Sometimes the way I format my subject columns changes and I have to reformat them from time to time. Also, I'm not sure how the issues are sorted in my open and closed issues, so I have to search for them, which is not as fast as I would like.

What recommendations would you give to someone considering this product?

It is easy to use and well thought out, it has many features, it integrates with many other software programs, it has very few bugs/bugs, the Clio team is great to work with, they are constantly improving the product, there are many Clio users, so lots of opportunities to collaborate.

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Respectful

Adrian Eli B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Clio allows extensive organization

Likeliness to Recommend

10 /10

What differentiates Clio from other similar products?

Clio has developed a faster, more accurate and affordable solution for legal aid attorneys; you don't need to rush to prepare your legal presence billing for upload to the CWA portal at the end of the month. Clio's matter management and billing features for legal aid attorneys and are designed to save hours, even days, in the legal aid billing process.

What is your favorite aspect of this product?

Built-in notifications ensure you'll never beat free legal aid again. Easy-to-read dashboards also mean you'll never miss an opportunity to request breakout rates and you can clearly see when to move a matter to the next stage. It is being used as an all-access tool.

What do you dislike most about this product?

The level of spam protection in the website form interface needs to be improved, there are regular issues that cause delays in loading time and document creation.

What recommendations would you give to someone considering this product?

In the past, invoicing could take days, but with Clio, legal assistance invoicing is much easier. Edit, store and organize your legal documents and matter communications securely from anywhere, Clio's customer service is fast and always helpful, tracking client fees and expenses is easy in Clio, and most of the desired financial reports can be found in Clio.

Pros

  • Helps Innovate
  • Reliable
  • Respectful
  • Client Friendly Policies

Daniel Ernesto R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Small Business Specialists

Likeliness to Recommend

9 /10

What differentiates Clio from other similar products?

Clio automates tasks, minimizes paperwork. Streamlines daily tasks so you can get back to what matters most. Clio helps provide customer-centric billing that gets you paid faster. Accept online payments according to firm accounting rules, set up flexible payment plans and more.

What is your favorite aspect of this product?

Great if you have a simple setup; a few large billable customers who never pay upfront and you never offer a credit to or want to habituate an invoice format. Used by the entire strategy as the legal case management procedure. It is used to log calls, log emails, track deadlines, manage the calendar, manage contacts and generate documents.

What do you dislike most about this product?

The level of spam protection in the form interface for websites needs to be improved, lately we have received a lot of spam forms from people trying to scam the company or sell the company's services. It would be nice if there was only one login for Clio Manage and Clio Grow instead of having to login to both. Somewhat workable to have more control over the format of the invoices.

What recommendations would you give to someone considering this product?

Clio management software is great for tracking your time at different paces, tracking issue budgets, and tracking expenses. Clio is also ideal for companies that want to implement and use technology in their offices. If clients are at least somewhat tech savvy, they will also benefit and enjoy implementing Clio.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Caring
  • Respectful