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Cleo

Cleo Integration Cloud

Composite Score
8.3 /10
CX Score
8.7 /10
Category
Cleo Integration Cloud
8.3 /10

What is Cleo Integration Cloud?

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their integration strategy.

Company Details


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Awards & Recognition

Cleo Integration Cloud won the following awards in the Data Integration category

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Cleo Integration Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cleo Integration Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

3
Since last award

88 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cleo Integration Cloud?

0% Negative
1% Neutral
99% Positive

Pros

  • Acts with Integrity
  • Continually Improving Product
  • Helps Innovate
  • Client's Interest First

Feature Ratings

Average 84

Data Virtualization

91

iPaaS

90

Data Quality Profiling and Cleansing

90

API Management and Orchestration

90

Synchronization and Replication

90

Metadata Management

89

Data Security

86

Real Time Integration

86

Exception Handling and Notifications

82

Multi Channel Support

82

Batch Integration

80

Vendor Capability Ratings

Average 85

Quality of Features

90

Ease of Implementation

90

Product Strategy and Rate of Improvement

89

Business Value Created

89

Ease of Data Integration

88

Availability and Quality of Training

86

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Customization

80

Vendor Support

77

Cleo Integration Cloud Reviews

Matthew R.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Solid platform with first-class support team.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

Cleo enables us to handle third-party API integrations properly and grow services to meet customer demand. We may also use the product to process and alter data. It operates practically continuously, with no downtime. We've been utilizing Cleo Integration Cloud for a little more than four years. It allows us to scale our services in response to consumer demand. Before transferring data, we utilize the product to process and alter it. We discovered that the product, for the most part, performs services with minimum downtime.

What is your favorite aspect of this product?

It includes a powerful API and eCommerce capabilities. It simplifies the integration of many applications on a single platform. It is adaptable. It connects seamlessly with other apps in our ecosystem, making it extremely adaptable. Cleo Integration Cloud is a diverse and powerful technology that assists businesses in making informed decisions by making it simple to collect service information. It also simplifies cloud instance setup and maintenance, making it an excellent alternative for enterprises wanting to maximize their investment.

What do you dislike most about this product?

Before you can utilize Cleo Integration Cloud, you must first receive suitable training. Because the program is tough to use for beginners, and we originally ran some issues with it. Fortunately, the support team rectified the issue swiftly and with little interaction from me; they truly give amazing services and rapidly handle your issues.

What recommendations would you give to someone considering this product?

It's a great tool, but it takes some time to learn how to use it properly.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Angela P.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Integrate and host data in the cloud.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

It is a cloud service that is housed in Cleo data centers. It offers a suite of services for the construction of IoT platforms, including remote monitoring of our devices, downtime prediction, and interaction with current systems. We have incorporated all of our company's most important information and have fast access to it because to Cleo's clean and modern interface. According to the communication protocol, the communication mode is rigorous. This protects data security and confidentiality. API connectivity is simple and works with all API connectivities.

What is your favorite aspect of this product?

Cleo Integration is a platform that has brought together all of my company's web development solutions. We utilize it to develop solutions using cloud-based technologies. The Cleo Integration service connects and manages data from external devices. It's nice to have an easy approach to handle all of the projects' and the web's data. The Harmony version makes it simple and efficient to share data and communicate effectively. It also provides smooth and flawless data transport. To send data from one location to another, an adhoc network, which is based on temporary transmission, is used.

What do you dislike most about this product?

It is more costly than current solutions like as AWS and provides less customization possibilities. In 40% of situations, documentation does not answer user problems and is less valuable. This is simply addressing broad concerns. When you don't have Mongoose OS or Zerynth, the user experience is less intuitive. It only accepts the HTTP 2 and gRPC protocols (AWS and Azure support all protocols commonly used in IoT, such as MQTT and AMQPS).

What recommendations would you give to someone considering this product?

Cleo is a program that allows us to have complete access to information in our department. Your technical team is well integrated with our users and responds quickly. With Cleo, the user firm may simply handle everything B2B, as well as all communication and scalability concerns. We can consolidate all of our data with one single platform and quickly establish ad hoc networks to move and manage data.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Debbie B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Great integration tool, easy to use.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

We needed a safe way to upload and share massive legal files. We discovered Cleo Integration Cloud when we needed to exchange huge private files with customers and case managers. We were unable to resolve our issue of requiring a CRM database. Cleo Integration Cloud provides us with a wide choice of services and solutions to enable our infrastructures adopt the cloud and achieve commercial success. We moved our databases from Excel, Word, and SAP. We presently have many modules that enable us to access data from anywhere and at any time.

What is your favorite aspect of this product?

I like it because it has a clean and intuitive user interface that makes my work easier. Implemented quickly and fully working with our support team through highly informative video conferencing to help us build closer relationships with our business partners and suppliers. It integrates very well with other digital tools and is compatible with any browser. In the past, I have used other EDI software and made some migrations. One of the things we noticed with him was that Cleo has one of the best customer service teams he has. They were very helpful and fairly prompt.

What do you dislike most about this product?

It's difficult to say what I didn't like about Cleo Integration Cloud. I would suggest upgrading some of your training documents on how to utilize specific features, such as VLTrader. Leaving that aside, Cleo employs a holistic strategy to protecting and hardening infrastructure. The data backup, backup copies, and quick disaster recovery service provide us with a high level of protection. In any event, we are completely reliant on Cleo since we rely on information from their database.

What recommendations would you give to someone considering this product?

This program is recommended for all sorts of enterprises. It has an excellent workforce and provides us with an excellent data storage tool. It is a solution that seamlessly unites our organization with its partners and collaborators, allowing for continuous device monitoring and interaction with other systems.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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