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Cleo

Cleo Integration Cloud

Composite Score
8.3 /10
CX Score
8.7 /10
Category
Cleo Integration Cloud
8.3 /10

What is Cleo Integration Cloud?

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their integration strategy.

Company Details


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Awards & Recognition

Cleo Integration Cloud won the following awards in the Data Integration category

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Cleo Integration Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cleo Integration Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

3
Since last award

88 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cleo Integration Cloud?

0% Negative
1% Neutral
99% Positive

Pros

  • Acts with Integrity
  • Continually Improving Product
  • Helps Innovate
  • Client's Interest First

Feature Ratings

Average 84

Data Virtualization

91

iPaaS

90

Data Quality Profiling and Cleansing

90

API Management and Orchestration

90

Synchronization and Replication

90

Metadata Management

89

Data Security

86

Real Time Integration

86

Exception Handling and Notifications

82

Multi Channel Support

82

Batch Integration

80

Vendor Capability Ratings

Average 85

Quality of Features

90

Ease of Implementation

90

Product Strategy and Rate of Improvement

89

Business Value Created

89

Ease of Data Integration

88

Availability and Quality of Training

86

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Customization

80

Vendor Support

77

Cleo Integration Cloud Reviews

Gregory A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Awesome integration software, it is very versatile

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

It is a sophisticated platform that assists businesses in connecting with trading partners and managing data sharing. Cleo Integration has assisted us in growing our firm by allowing us to share business papers online. It enables us to easily grow and bring more of our onboarding process in-house. When it comes to facilitating EDI for our clients, they've really helped us assist ourselves.

What is your favorite aspect of this product?

What I enjoy best about it is how much more efficient it improves our company's file transfer procedure. We don't have to worry about sustaining or paying for a physical presence when we use the cloud. Cleo is also skilled at monitoring and debugging system hardware and software. Cleo Integration Cloud is simple to use, has a reliable platform, and is always being improved. In comparison to other systems I've used in the past, CIC has a lot more visibility. We have access to the information we need since we have great visibility into documents, as well as process flow and endpoints.

What do you dislike most about this product?

I've never had a problem with the service, which is excellent and advantageous to us. It may take some time for new users to become acclimated to the software's design, but once they do, the product is highly straightforward and simple to use. Although your support may take some time to respond to your tickets, there is nothing blocking you from utilizing their program. Apart from that, I have no issues about them.

What recommendations would you give to someone considering this product?

This software meets all our business needs. I am very satisfied and that is why I can recommend its implementation.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mario K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Your files safe and online, Cleo

Likeliness to Recommend

10 /10

What differentiates Cleo Integration Cloud from other similar products?

Our conglomerate presented a problem when sharing files that were lost over time and we needed to keep in several control points, Cleo is presented as a comprehensive solution to this problem through its potential to transfer files at high speed by providing connectivity and B2B performance, managing to keep our documents in order and increasing the productivity of the company in terms of data analysis.

What is your favorite aspect of this product?

Its system is very easy to integrate into companies due to its high performance and simplicity when performing tasks. Its ability to transform data from one format to another represents a great advantage within its own interface. It decreases the equipment investment that would be needed to perform the tasks performed by this tool, reducing investment costs.

What do you dislike most about this product?

Cost of the tool a little high, however, it is not a major problem because the software already works excellently. There are some errors in the tool that are difficult to understand, I think they should specify better instead of showing only codes that mostly are not understood. Internet connection is required to access the files, but it is more a matter of storing the files remotely, you always need to be connected.

What recommendations would you give to someone considering this product?

Cleo works correctly with what it promises, its adaptation is quite simple for most users of our company, there are few things that can be recommended to this tool, except that we do not have a complete user manual which leads us to make basic calls to customer service, which also works quite well. They could decrease a little the cost of the software that in situations is usually perceived a little high.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Eric H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Reliable and can be used with almost any solution.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

Cleo Integration Cloud is leveraging MFT to transform many mission-critical files into acceptable formats and integrate them with diverse partners. We don't have to spend hours debugging because Cleo handles the few difficulties that arise. Instead of correcting faults, our IT staff can focus on other projects and growing our firm.

What is your favorite aspect of this product?

That appeals to me, the Cleo Integration Cloud is a collection of software and technology that allows for real-time connection across various types of applications, data storage and repositories, and IT settings. This enables users to access information from many devices over Wi-Fi or another network. Setup is quick, and partner onboarding is straightforward. The application runs continuously and generally resolves any difficulties on its own. Cleo considers consumer input and offers regular updates and adjustments to assist enhance the product.

What do you dislike most about this product?

The start was a little rocky, but we started the program soon after it went online, so it was a learning experience for everyone. We like the ability to onboard one or two clients at a time rather than one large turnaround. Cleo Integration Cloud's on-premises architecture is the only one with this functionality. Control Panels cannot create correct SLA since Trader and Clarify (VL) data is maintained in their own databases, and Cleo Panels cannot be considerably updated.

What recommendations would you give to someone considering this product?

We saved time and money by using Cleo Cloud, which was well worth the cost. It has enabled us to stay current and connected in today's volatile world, as well as develop in ways we could not have predicted many years ago.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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