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Cleo

Cleo Integration Cloud

Composite Score
8.3 /10
CX Score
8.7 /10
Category
Cleo Integration Cloud
8.3 /10

What is Cleo Integration Cloud?

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their integration strategy.

Company Details


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Awards & Recognition

Cleo Integration Cloud won the following awards in the Data Integration category

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Cleo Integration Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cleo Integration Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

3
Since last award

88 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cleo Integration Cloud?

0% Negative
1% Neutral
99% Positive

Pros

  • Acts with Integrity
  • Continually Improving Product
  • Helps Innovate
  • Client's Interest First

Feature Ratings

Average 84

Data Virtualization

91

iPaaS

90

Data Quality Profiling and Cleansing

90

API Management and Orchestration

90

Synchronization and Replication

90

Metadata Management

89

Data Security

86

Real Time Integration

86

Exception Handling and Notifications

82

Multi Channel Support

82

Batch Integration

80

Vendor Capability Ratings

Average 85

Quality of Features

90

Ease of Implementation

90

Product Strategy and Rate of Improvement

89

Business Value Created

89

Ease of Data Integration

88

Availability and Quality of Training

86

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Customization

80

Vendor Support

77

Cleo Integration Cloud Reviews

Nancy S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Great Customer Service for a Great Product !

Likeliness to Recommend

7 /10

What differentiates Cleo Integration Cloud from other similar products?

As per my title, Cleo has a great customer service team that is handling a great product that is easy to use.

What is your favorite aspect of this product?

The favorite thing about Cleo is that it makes going digital a simple and non time consuming task.

What do you dislike most about this product?

Cleo cloud has a lot of products under it, and to be able to use them all then your bill will add up fast.

What recommendations would you give to someone considering this product?

I recommend to ask for demo account and setup a meeting with Cleo team and they will guide you all the way

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zahi N.

  • Role: C-Level
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Very good but complex

Likeliness to Recommend

7 /10

What differentiates Cleo Integration Cloud from other similar products?

Cleo is a very good solution that will help you cut a lot of costs for your company but the only problem is that its a bit hard to use

What is your favorite aspect of this product?

They have good response for tickets and are able to support you whenever needed.

What do you dislike most about this product?

Some of the operations are a bit complex to do and always have to get back to the support for help

What recommendations would you give to someone considering this product?

Cleo are good but there are others in the market, do your research and pick the best for you

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jonathan V.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Effective and fast.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

It allows us to maintain a permanent flow of sensitive documents with total security for our company.

What is your favorite aspect of this product?

It has accelerated data loading and sorting, automated processes and is easily integrated with other applications via API. It also allows to translate data to EDI format.

What do you dislike most about this product?

It is complex to learn how to use it correctly.

What recommendations would you give to someone considering this product?

Contacting support is recommended for a correct implementation and use of the product.

Pros

  • Helps Innovate
  • Effective Service
  • Inspires Innovation
  • Saves Time

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