What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Chorus by ZoomInfo Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Our favorite vendor! Awesome all around
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Carly F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Game changing product for our organization!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
This was admittedly our first foray into a product of this type, but Chorus stood above the rest during evaluation. The depth and breadth of features spoke to what we needed from a solutions standpoint, but even more important was the sense of partnership that they instilled throughout the sales process. Even more impressive is the fact that they continue to showcase and prove their commitment to partnership through implementation and support. Love working with their team!
What is your favorite aspect of this product?
Call transcripts was a big bonus to our sales team in particular, eliminating the hassle of having to take copious, handwritten notes during calls (which can be a distraction.) Additionally, the big draw was the call coaching capabilities, particularly being able to comment directly to calls, quickly review calls at 2x speed, and use scorecards for a consistent method of feedback delivery.
What do you dislike most about this product?
Nothing too much comes to mind - for every product ask I've had, they've either built it out or have indicated that it is on the road map.
What recommendations would you give to someone considering this product?
I highly recommend Chorus, but as with any software evaluation, take your time to consider your specific situation, your "must haves" and "need to haves", and what you feel is the best fit for your company.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Brayden M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Fantastic call recording w/ decent transcription
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I think the embedded AI component to Chorus.ai's software is a major plus. I love that it intuitively calls out questions raised by myself or the customers and provides the opportunity to quickly jump to those callouts in any recording.
What is your favorite aspect of this product?
I didn't set this system up for our organization, but I LOVE that whoever did was able to ensure Chorus.ai recognizes which calls have external attendees and then automatically adds recording to the conversation. What makes it even better is the fact that the recording simply pops into the call as "Lucid Notetaker" (Lucid being our company). I think that's brilliant. Furthermore, as stated above, the callouts and AI for recordings are extremely helpful and being able to share specific snippets of a call (without having to send the entire call) is invaluable.
What do you dislike most about this product?
The transcription of calls can be shaky at times, and sometimes the software struggles to identify different speakers/participants.
What recommendations would you give to someone considering this product?
I'm not sure I can add much by means of recommendations. Perhaps taking the time to learn how to fine tune your AI feedback and what other features are available within Chorus.ai apart from their recording and transcription services.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Saves Time
