What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Get AssistanceChorus by ZoomInfo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Chorus by ZoomInfo.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Call Analytics
Application Integration
Audio Transcription
Mobile Support
Dashboards and Reporting
Conversation Coaching
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Chorus by ZoomInfo Reviews
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
I like that it auto records my calls
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Great for coaching and training
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Shaun H.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Great product and integrations!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
We decided on Chorus because of it's integrations with Salesforce and Zoominfo. It's great when all your tools are integrated together. The UI is clean, and the flexibility of the settings are also pretty great. Excellent training tool.
What is your favorite aspect of this product?
As an admin, I loved that it was extremely easy to integrate with Salesforce. I don't even think we had to do anything to integrate with Zoominfo because they're the same company now. There also aren't many End User issues that arise, which is a huge plus because this means it's a less than 1 headcount tool to manage.
What do you dislike most about this product?
It is difficult to adopt for end users. They do enjoy when the Chorus user joins their Zoom meetings, records the call, and logs those meetings in Salesforce. However, when it comes to the deep analytics available to them, that is a difficult thing to adopt. Users need to take the time out of their day to view the analytics and use it as a training material. If you want the most adoption of Chorus, you will need someone to own that tool and do frequent trainings for End Users and their Managers.
What recommendations would you give to someone considering this product?
Try before you buy. Make sure it fits your organization's needs. Ask to pilot it first.
Pros
- Fair
- Helps Innovate
- Continually Improving Product
- Reliable
