What is CallTrackingMetrics?
CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Client Friendly Policies
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Audio Transcription
Application Integration
Dashboards and Reporting
Mobile Support
Pipeline Visibility
Conversation Coaching
Artificial Intelligence Engine
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Quality of Features
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
CallTrackingMetrics Downloads
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CallTrackingMetrics Videos
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CallTrackingMetrics Reviews
Samantha H.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
CTM helps us get effective leads for our clients
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Call Tracking Metrics seemed to be more effective in integrating other necessary platforms to get impactful data on our client's calls.
What is your favorite aspect of this product?
My favorite aspect is the filters we can create for each client's calls.
What do you dislike most about this product?
I dislike the setup process for new clients, it's extraneous.
What recommendations would you give to someone considering this product?
Give it three months! You'll be able to get some data and try out a few features.
Pros
- Caring
- Respectful
- Client Friendly Policies
- Acts with Integrity
Cons
- Inhibits Innovation
- Slower Product Innovation
Andrew F.
- Role: Operations
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jun 2022
Great easy to use product at a great price
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Calling tracking metrics online portal is very easy to use and effective. It makes managing 100's of phone lines and daily calls easy.
What is your favorite aspect of this product?
The online portal is my favorite aspect. It allows us to track all calls and have coaching conversations with our sales teams
What do you dislike most about this product?
There is not anything that I specifically dislike about the product.
What recommendations would you give to someone considering this product?
Take the time after purchase to work with the call tracking metrics team to set up your system correctly. This will make sure you get the most out of the software!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Justin Y.
- Role: C-Level
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2022
Easy to use, great features - a must have solution
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
The dashboard and integrations work really well with multiple CRM's and other platforms. Haven't found other solutions offering similar features that integrate as well as CTM.
What is your favorite aspect of this product?
The ease of use and reliability. Very few issues, and training new call center agents is quick and simple.
What do you dislike most about this product?
It can be a bit pricey for high-usage clients, but you get what you pay for.
What recommendations would you give to someone considering this product?
This is a great solution and will help you understand where leads are coming from, lead quality, and call center efficacy - it is important to pair it with a strong overall tracking strategy though, otherwise you won't be taking full advantage of CTM's capabilities.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
