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BulkSMS.com

BulkSMS

Composite Score

7.4 /10

CX Score

7.6 /10

19 Reviews Write a Review

What is BulkSMS?

BulkSMS is a SMS messaging service provider offering two-way SMS communication services straight from your internet enabled device. The BulkSMS gateway reaches across borders and connects to over 800 mobile network operators world-wide.

Company Details

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BulkSMS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BulkSMS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BulkSMS?

0% Negative

4% Neutral

96% Positive

Pros

Enables Productivity
Effective Service
Performance Enhancing
Efficient Service

Feature Ratings

Average 78

Text Messaging

Application Integration

Scheduled Messaging

Communication Archive

Social Media Marketing Management

Surveys Feedback

Mobile Marketing Management

Opt-in

Marketing Analytics

Loyalty Promotions Management

Mobile Payments

Vendor Capability Ratings

Average 77

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

BulkSMS Reviews

Mark C.

Role: C-Level
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Simple, straightforward and evolving.

Likeliness to Recommend

9 /10

What differentiates BulkSMS from other similar products?

Pre purchased credits on an easy to allocate basis

What is your favorite aspect of this product?

API integration

What do you dislike most about this product?

Lack of multi account management

What recommendations would you give to someone considering this product?

try it, it works, but has limitations. Some are being addressed, other are not. YMMV.

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Cons

Commodity Features

Santash R.

Role: Information Technology
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

THIS SOFTWARE SAVE TIME AND MONEY ADDS TOTAL VALUE

Likeliness to Recommend

8 /10

What differentiates BulkSMS from other similar products?

THE SOFTWARE IS SUPER EASY AND USER FRIENDLY AND THEIR SUPPORT STAFF ARE ALMOST ALWAYS EFFICIENT DEPENDING ON SUPPORT CALLS BUT GENERALLY VERY EFFICIENT AND THE SOFTWARE BUILDS ARE STABLE WITHOUT BUGS.

What is your favorite aspect of this product?

THE FACT THAT YOU CAN CREATE, A LIST OF CONTACTS ON EXCEL csv FORMAT AND SIMPLY IMPORT THEM AND SMS ALL AT ONCE OR INDIVIDUALLY.

What do you dislike most about this product?

that you cannot just copy and paste a whole bunch of numbers into the software

What recommendations would you give to someone considering this product?

IT IS A NO BRAINER, SAVES TIME AND MONEY IT IS COST EFFECTIVE REDUCES COST TO COMPANY IN PREVENTING UNNECESSARY RUN AROUND.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vaughan O.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Essential to my day to day marketing

Likeliness to Recommend

10 /10

What differentiates BulkSMS from other similar products?

Stsaff are incredibly friendly and helpful, even during the lockdown. They helped me with integration with Zapier and have even given me thousands of free SMS's over the years.

What is your favorite aspect of this product?

Very easy to use. Personalised SMS's are very, very effective.

What do you dislike most about this product?

Nothing really, I just wish that they has a mobile app.

What recommendations would you give to someone considering this product?

Pay attention to your sms inbox. Because sms is two way communication, clients regularly respond so don't forget to check your inbox.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

How We Deliver

BulkSMS

What is BulkSMS?

Company Details

Need Assistance?

BulkSMS Ratings

89 Likeliness to Recommend

92 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love BulkSMS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Opt-in Provides an opt-in option for potential subscribers.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

BulkSMS Reviews

Mark C.

Simple, straightforward and evolving.

Likeliness to Recommend

Pros

Cons

Santash R.

THIS SOFTWARE SAVE TIME AND MONEY ADDS TOTAL VALUE

Likeliness to Recommend

Pros

Vaughan O.

Essential to my day to day marketing

Likeliness to Recommend

Pros

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Title

Feature Ratings

Text Messaging

Application Integration

Scheduled Messaging

Communication Archive

Social Media Marketing Management

Surveys Feedback

Mobile Marketing Management

Opt-in

Marketing Analytics

Loyalty Promotions Management

Mobile Payments

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization