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Bloomreach Engagement Logo
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Bloomreach Inc

Bloomreach Engagement

Composite Score
8.0 /10
CX Score
8.3 /10
Category
Bloomreach Engagement
8.0 /10

What is Bloomreach Engagement?

Bloomreach Engagement is a real-time platform with intelligent marketing automation. It offers the tools essential for reaching top customers with hyper-personalized experiences, helping businesses to drive engagement, conversion, and loyalty. As a single platform that combines the power of a customer data platform, an email service provider, artificial intelligence, marketing automation, and web personalization, Bloomreach Engagement empowers users to create highly targeted and personalized campaigns that drive revenue.

Company Details


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Awards & Recognition

Bloomreach Engagement won the following awards in the Marketing Automation - B2C category

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Bloomreach Engagement Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bloomreach Engagement.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bloomreach Engagement?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Email Marketing Automation

93

Customer Journey Modelling

88

Marketing Master Data Management

88

Marketing Analytics

86

Marketing Asset Management

84

Social Media Marketing Management

83

SMS Marketing

83

Marketing Project Management

83

Mobile Marketing Management

79

Vendor Capability Ratings

Average 84

Ease of IT Administration

88

Breadth of Features

85

Availability and Quality of Training

85

Business Value Created

85

Ease of Data Integration

84

Ease of Implementation

83

Product Strategy and Rate of Improvement

83

Quality of Features

83

Vendor Support

83

Usability and Intuitiveness

82

Ease of Customization

80

Bloomreach Engagement Screenshots

Bloomreach Engagement Videos

Bloomreach Engagement Reviews

Michael S.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

A useful tool for transforming our customer data

Likeliness to Recommend

9 /10

What differentiates Bloomreach Engagement from other similar products?

In comparison to other functions I use, this one works quite well. Because of the ability to track anything, the advantages are limitless. The information we receive has taught us a lot. We thought we knew who our clients were, but the facts proved us wrong. The software is being updated as well.

What is your favorite aspect of this product?

I've been using Bloomreach for a long time and it was a great tool. I have had positive experiences with it. Bloomreach's brand platform is user-friendly and straightforward. Search and browse rules are created rapidly and are short-lived. I like the better level of support we receive, and I find our DXM staff to be exceptional when issues arise.

What do you dislike most about this product?

When it comes to having to know the platform, there is undoubtedly a learning curve. To get as much out of Exponea, we'll need to master it quickly. We need to pay attention to learning about it and how to utilize it, but it's a solid system overall.

What recommendations would you give to someone considering this product?

I can only speak for Exponea, but if you're thinking about it, go for it. Just be prepared for just a totally blank sheet experience from which you'll build your own CRM/CDP to achieve the single customer perspective experience. It's a true off-the-shelf software application that transforms into a custom app for your company.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Supriya S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2022

Powerful CDP and solution to all business needs

Likeliness to Recommend

9 /10

What differentiates Bloomreach Engagement from other similar products?

Bloomreach is quite intuitive and the best part is they are constantly evolving and growing- both in terms of clients and features

What is your favorite aspect of this product?

Seamless integration with other APIs and tools

What do you dislike most about this product?

Don't think there is any drawback

What recommendations would you give to someone considering this product?

just go-for-it if you aim to optimise your marketing and business results

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Christina V.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Powerful and interactive layout

Likeliness to Recommend

9 /10

What differentiates Bloomreach Engagement from other similar products?

Includes all the essential characteristics and a clever blend of customization and efficient components that we require to offer personalized and coherent product and content experiences across all sites.

What is your favorite aspect of this product?

The digital experience components assist us in in designing, measuring, and continually improving the customer experience. Offers a really simple UI to easily to provide a fantastic digital experience.

What do you dislike most about this product?

It would be beneficial if they offered debugging console for programs that cause performance deterioration.

What recommendations would you give to someone considering this product?

With its AI-assisted personalization and optimization solutions you can do custom branding and create a strong brand image.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Bloomreach Engagement Comparisons