What is Bloomreach Engagement?
Bloomreach Engagement is a real-time platform with intelligent marketing automation. It offers the tools essential for reaching top customers with hyper-personalized experiences, helping businesses to drive engagement, conversion, and loyalty. As a single platform that combines the power of a customer data platform, an email service provider, artificial intelligence, marketing automation, and web personalization, Bloomreach Engagement empowers users to create highly targeted and personalized campaigns that drive revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bloomreach Engagement?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Marketing Master Data Management
Marketing Analytics
Marketing Asset Management
Social Media Marketing Management
SMS Marketing
Marketing Project Management
Mobile Marketing Management
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of Customization
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Bloomreach Engagement Screenshots
Bloomreach Engagement Videos
Bloomreach Engagement | The Platform in Under Three Minutes
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Bloomreach Engagement | Unlock the Power of Data-Driven Marketing With the Bloomreach + TikTok
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Performance overview
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Bloomreach Engagement Reviews
Micheal C.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Aug 2022
Bloomreach is a intuitive and straightforward tool
Likeliness to Recommend
What differentiates Bloomreach Engagement from other similar products?
I find Bloomreach’s brSM platform to be intuitive and straightforward to use. Searching and browsing rules are done in a flash and go live quickly. I appreciate the superior level of Support we receive & once problems do arise, I find our DXM team to be excellent. Using Bloomreach is extremely helpful. We’ve got the full info in one place. In the past, we couldn’t reach synergies between classical retail and e-commerce because we had no global view of client activities.
What is your favorite aspect of this product?
The simplest factor concerning Bloomreach is that we can produce everything in one place in one tool. Once the successful campaign, we can measure all results and if we succeed, we are simply automating those situations again in Bloomreach. If we struggled with something, we got fast and skilled help from client support.
What do you dislike most about this product?
The integration of a part of the merchandise is a bit tougher compared to different tools. However, don’t get me wrong. If you’re doing basic functions, it’s ok (for example easy tracking of visits like in Google Analytics, etc.), but if you’re functioning on a more advanced task, you will need the assistance of your developers and Bloomreach support.
What recommendations would you give to someone considering this product?
Bloomreach Commerce experience Cloud offers me the chance to figure out an enormous quantity of information relatively simply via its easy interface and predefined reporting and workflows. This helps to make better marketing selections overall, that are supported by data.
Pros
- Reliable
- Performance Enhancing
- Effective Service
- Altruistic
Leung Jun C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Everything you need for campaign management is in.
Likeliness to Recommend
What differentiates Bloomreach Engagement from other similar products?
I can almost always locate what I need with Bloomreach. I have no problem integrating other platforms and third party APIs. Moderators or content authors do not need to have advanced training or IT knowledge. They can use it after a short training session. more effective customer segmentation.
What is your favorite aspect of this product?
I like Bloomreach because it allows me to monitor how my clients interact with the company and take appropriate action, as well as speed up data management and reporting. I can design my own unique solutions for a variety of scenarios thanks to it. Excellent customer service - they were always very friendly, proactive and competent to help us with any problem. The results of automated surveys linked to other automated initiatives help us locate new prospects and help me spot potential business leaks more accurately.
What do you dislike most about this product?
The price is very high and it is only suitable for very large businesses. Other than that, excellent tool.
What recommendations would you give to someone considering this product?
It is a great platform with tons of useful information. Numerous marketing channels are covered, including email campaigns, automated email, text messaging, and push notification scenarios, as well as Facebook and Google Ads Manager integration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cindy R.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2022
Powerful and straightforward to use
Likeliness to Recommend
What differentiates Bloomreach Engagement from other similar products?
Unlike other marketing automation tools, scenario creation is a breeze in Bloomreach, overlays function, the email designer is good, and the API is fantastic. The slack community is responsive; I generally hear back within a few minutes. It is an incredible tool and can close deals. It ensured a painless experience through the procedure.
What is your favorite aspect of this product?
The most excellent part of Bloomreach is that it serves as a one-stop shop for all our content creation needs. Their developers weren't required to assist me significantly since we used extremely basic connectors. When I needed help, I received prompt and expert help from customer service. Further, I can fully automate my responses to this conduct. In addition, it simplifies the process of managing and analyzing campaigns, which is helpful for a Digital Marketer.
What do you dislike most about this product?
The only drawback I can think of is the elevated starting platform for novice users. Due to not having a Return Path or a comparable tool integrated, we cannot evaluate pre-deliverability before sending emails. Sometimes the documentation isn't unambiguous, but the immediate chat help makes up for it. It's a little more challenging at first, but worth it in the long run.
What recommendations would you give to someone considering this product?
I could not find common ground between traditional brick-and-mortar stores and online marketplaces in the past because we lacked a comprehensive picture of my customers' behaviors. Connecting my Google and Facebook advertising accounts has helped me reach new people and reach them more effectively. It's a complex beast of a tool, but it's the best I've used.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing