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Bandwidth Logo Award Winner Product Badge
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Bandwidth

Bandwidth

Composite Score
7.5 /10
CX Score
7.7 /10
Category
Bandwidth
7.5 /10

What is Bandwidth?

Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.

Company Details


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Awards & Recognition

Bandwidth won the following awards in the Communications Platform as a Service category

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Bandwidth Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bandwidth.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bandwidth?

5% Negative
16% Neutral
79% Positive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Cloud Integration

87

Code Libraries

84

Online Cloud Platform

84

Integration APIs

84

Software Development Kit

81

Communication APIs

80

MMS API

73

AI Engine for CPaaS

62

Drag and Drop User Interface

62

WebRTC-based Calling

57

Vendor Capability Ratings

Average 81

Quality of Features

86

Ease of Implementation

85

Breadth of Features

85

Business Value Created

84

Vendor Support

83

Ease of Data Integration

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Ease of IT Administration

77

Availability and Quality of Training

76

Ease of Customization

71

Bandwidth Reviews

Christopher P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Great features. Great support. Good prices.

Likeliness to Recommend

9 /10

What differentiates Bandwidth from other similar products?

The price is really good. It was significantly lower than their main competitor when we signed up. They run their own network and have close relationships with carriers (which helps when there are issues).

What is your favorite aspect of this product?

It's very easy to integrate with. It has the features we needed. The price is great.

What do you dislike most about this product?

Uhm. It _was_ missing some WebRTC features. But, I think they have that now too.

What recommendations would you give to someone considering this product?

Compare the price and features to the competitors. If Bandwidth has the features you need, I'd probably recommend going with Bandwidth.

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Phil E.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jun 2022

Absolute reliability at a fair price.

Likeliness to Recommend

9 /10

What differentiates Bandwidth from other similar products?

A truly global organisation yet easy to do business with.

What is your favorite aspect of this product?

Extremely easy to implement and very cost effective.

What do you dislike most about this product?

Minimum spend meant we were not able to adopt this product sooner.

What recommendations would you give to someone considering this product?

Ask for some flexibility on the minimum spend to get started.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Loris G.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Solid, unsurprising solution

Likeliness to Recommend

8 /10

What differentiates Bandwidth from other similar products?

It's unpretentious, doesn't make promises that it can't deliver, and it's not trying to oversell itself. Its services are stable and beneficial to the company, it is very well maintained and does what is required.

What is your favorite aspect of this product?

High stability, solid APIs, excellent customer support, particularly technical

What do you dislike most about this product?

No particular dislikes. Perhaps some cosmetic changes to the portal interface.

What recommendations would you give to someone considering this product?

Very reliable and capable of satisfying regular requirements. Dedicated and trustworthy partner.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

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