What is Bandwidth?
Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bandwidth?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cloud Integration
Code Libraries
Online Cloud Platform
Integration APIs
Software Development Kit
Communication APIs
MMS API
AI Engine for CPaaS
Drag and Drop User Interface
WebRTC-based Calling
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Breadth of Features
Business Value Created
Vendor Support
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Bandwidth Reviews
Christopher P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Great features. Great support. Good prices.
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
The price is really good. It was significantly lower than their main competitor when we signed up. They run their own network and have close relationships with carriers (which helps when there are issues).
What is your favorite aspect of this product?
It's very easy to integrate with. It has the features we needed. The price is great.
What do you dislike most about this product?
Uhm. It _was_ missing some WebRTC features. But, I think they have that now too.
What recommendations would you give to someone considering this product?
Compare the price and features to the competitors. If Bandwidth has the features you need, I'd probably recommend going with Bandwidth.
Pros
- Reliable
- Trustworthy
- Respectful
- Client Friendly Policies
Phil E.
- Role: Information Technology
- Industry: Communications
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2022
Absolute reliability at a fair price.
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
A truly global organisation yet easy to do business with.
What is your favorite aspect of this product?
Extremely easy to implement and very cost effective.
What do you dislike most about this product?
Minimum spend meant we were not able to adopt this product sooner.
What recommendations would you give to someone considering this product?
Ask for some flexibility on the minimum spend to get started.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Loris G.
- Role: Industry Specific Role
- Industry: Banking
- Involvement: End User of Application
Submitted Jun 2022
Solid, unsurprising solution
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
It's unpretentious, doesn't make promises that it can't deliver, and it's not trying to oversell itself. Its services are stable and beneficial to the company, it is very well maintained and does what is required.
What is your favorite aspect of this product?
High stability, solid APIs, excellent customer support, particularly technical
What do you dislike most about this product?
No particular dislikes. Perhaps some cosmetic changes to the portal interface.
What recommendations would you give to someone considering this product?
Very reliable and capable of satisfying regular requirements. Dedicated and trustworthy partner.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service