![](https://softwarereviews.s3.amazonaws.com/production/favicons/offerings/7216/original/BAND-6da61f84.png)
What is Bandwidth?
Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBandwidth Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Bandwidth.
84 Likeliness to Recommend
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bandwidth?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cloud Integration
Online Cloud Platform
Code Libraries
Integration APIs
Software Development Kit
Communication APIs
MMS API
AI Engine for CPaaS
Drag and Drop User Interface
WebRTC-based Calling
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Breadth of Features
Business Value Created
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Bandwidth Reviews
![](https://cdn.softwarereviews.com/production/profile_image/1953679/original/1953679.jpg?1722356353)
Christopher P.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jul 2024
We are very happy with Bandwidth!
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
Cost savings for similar or even better product features.
What is your favorite aspect of this product?
APIs are (mostly) easy to use. Documentation is good. Support is helpful.
What do you dislike most about this product?
There are a few API suggestions I have made that have not been addressed. (But, it's their product road-map to manage as they see fit.)
What recommendations would you give to someone considering this product?
Compare the pricing and APIs. Also, consider the coverage they have of telephone numbers (it's really good).
Pros
- Reliable
- Respectful
- Continually Improving Product
- Enables Productivity
Bob Z.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Jul 2024
Overall, an effective product, reasonably priced!
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
Bandwidth offers a solid product offering for the services we utilize but what sets them apart is the level of product support they provide from both the technical and administrative perspectives.
What is your favorite aspect of this product?
The technical and functional capabilities that are available to the user. Bandwidth provides a more intuitive approach to the services available through their product. This helps by allowing us to get new staff up to speed and productive more quickly.
What do you dislike most about this product?
For highly technical users, there are some features that we'd like to have available but are restricted. I understand the reasoning behind this approach but would like to have the option of enabling them if requested.
What recommendations would you give to someone considering this product?
Make sure you have a full understanding of the features and services that you'll need out of the product. Then, make sure you review them carefully with your salesperson. Using this approach, you'll verify that all of your needs are met and/or are addressed before signing the contract.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Oct 2023
Unreliable
Likeliness to Recommend
Pros
- Respectful
- Generous Negotitation
- Friendly Negotiation
Cons
- Less Reliable
- Less Productive
- Slower Product Innovation