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Axero Holdings LLC

Axero Solutions

Composite Score

7.9 /10

CX Score

8.2 /10

29 Reviews Write a Review

What is Axero Solutions?

From connecting your people and streamlining communication to enhancing collaboration and managing content, Communifire combines it all into an integrated social business platform.

Company Details

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Awards & Recognition

Axero Solutions won the following awards in the Digital Workplace category

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6 Top Rated Capabilities

21 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience

2023

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

14 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

12 Top Rated Features

2022

Axero Solutions Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Axero Solutions.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Axero Solutions?

0% Negative

6% Neutral

94% Positive

Pros

Reliable
Efficient Service
Effective Service
Caring

Feature Ratings

Average 84

Single Sign-On (SSO)

Interactive Organizational Chart

Home Page

Networked Enterprise

Broadcast to TVs

Virtual Offices

End-User Workflow Customization

Employee Directory

Knowledge Library

Document Management

Blog Support

Vendor Capability Ratings

Average 86

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Axero Solutions Reviews

Blaine H.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Easy to use, feature rich, worth the cost.

Likeliness to Recommend

9 /10

What differentiates Axero Solutions from other similar products?

When we investigated this in 2016, Communifire seemed the best combination of features we wanted, ease to implement, intuitive use, flexible structure and cost. This has proven out in our use over the past 5 years.

What is your favorite aspect of this product?

Configuration around spaces empowers various groups to collaborate easily.

What do you dislike most about this product?

Lack of real time and sequential file collaboration completely within Communifire and the limited mobile app capabilities.

What recommendations would you give to someone considering this product?

This is perfect for sharing news, resources, employee interaction. It is quick to implement and easy for staff to use. Start with those basics then see what other features work well for your team. Don't expect that this will replace all office software.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Tiffany W.

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Customizable solution with excellent support staff

Likeliness to Recommend

10 /10

What differentiates Axero Solutions from other similar products?

For us it was the customization. We literally reimagined how this product could work. Spaces are projects and members have different roles from patients to pharma companies. Privacy and control of permission is essential to our success.

What is your favorite aspect of this product?

The support assistance. While they aren't as quick to respond as in the past, they still are excellent at helping us!

What do you dislike most about this product?

We can't afford to pay to make a customized app and the general one doesn't work for our needs (example, the Calendar isn't very functional). But also we have customized so much it would cost a small fortune to make an app of it.

What recommendations would you give to someone considering this product?

Always check your permission set up - every time something is added.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Jim M.

Role: Information Technology
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Great Program for Small Business

Likeliness to Recommend

8 /10

What differentiates Axero Solutions from other similar products?

Ease of use and ability to contact service when required.

What is your favorite aspect of this product?

Integration with our existing document storage and news feed.

What do you dislike most about this product?

The lack of direct email capabilities for documents.

What recommendations would you give to someone considering this product?

Review the online service forums that Axero provides, you can see the personal level of service provided.

Pros

Reliable
Enables Productivity
Efficient Service
Caring

How We Deliver

Axero Solutions

What is Axero Solutions?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Axero Solutions Ratings

88 Likeliness to Recommend

1 Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Axero Solutions?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Home Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Broadcast to TVs The ability to broadcast your digital workplace to large screen TVs in an office.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

End-User Workflow Customization The ability of users to create their own workflows within the platform using low-code and/or no-code development.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Knowledge Library A place to create, store and share static content like working from home advice or HR & expenses policies, so employees can access the information they need.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Blog Support Allows employees to create blogs, personalizable mini-websites on which they post content viewable by co-workers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Axero Solutions Reviews

Blaine H.

Easy to use, feature rich, worth the cost.

Likeliness to Recommend

Pros

Tiffany W.

Customizable solution with excellent support staff

Likeliness to Recommend

Pros

Jim M.

Great Program for Small Business

Likeliness to Recommend

Pros

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Title

1
Since last award

3
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Feature Ratings

Single Sign-On (SSO)

Interactive Organizational Chart

Home Page

Networked Enterprise

Broadcast to TVs

Virtual Offices

End-User Workflow Customization

Employee Directory

Knowledge Library

Document Management

Blog Support

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Quality of Features