Asana Customer Reviews 2024

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Asana

Composite Score

9.0 /10

CX Score

9.2 /10

841 Reviews Write a Review

What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

Company Details

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Awards & Recognition

Asana won the following awards in the Project Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

10 Top Rated Features

2022

Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

1% Negative

4% Neutral

95% Positive

Pros

Enables Productivity
Reliable
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Mobile Access

Time & Expense Tracking

Budget Management

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

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Task Management

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Objectives and Key Results

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Asana Reviews

Ikki P.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Adaptable to any user.

Likeliness to Recommend

10 /10

What differentiates Asana from other similar products?

The most differentiating point of Asana with respect to other collaborative project management software, (Trello vs Asana for example) is the possibility of changing views very quickly according to personal needs and comfort.

What is your favorite aspect of this product?

The points I like the most about Asana are the number of views available: Kanban, chronological, things to do, list of documents, agenda / calendar and Gantt Chart.

What do you dislike most about this product?

Not a perfect tool for graphic projects

What recommendations would you give to someone considering this product?

Asana, in my opinion, is excellent software that I definitely recommend. Fast and responsive, the number of members allowed in the free plan make it a powerful teamwork and personal project management software.

Pros

Efficient Service
Effective Service
Saves Time
Altruistic

Freddie G.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

You can set priority tasks

Likeliness to Recommend

9 /10

What differentiates Asana from other similar products?

Due to the pandemic my company was going through a critical moment in terms of organization since it was difficult to communicate with my employees, with Asana this has already been solved, since it allows you to perform, chat and messaging and organize your projects and tasks in a way that They can be attentive to the completion date of a job.

What is your favorite aspect of this product?

Organizing projects, tasks and subtasks is extremely easy with this software, communication through live, private or real-time chat has helped me and the team to stay better organized and discuss more efficiently all the issues of the different projects . It has also allowed me to share files, conduct discussions and forums, polls and comments. With Asana you can manage your calendars, files, minutes, campaigns, channels, portfolios, comments, contacts, content, and other tools that are great for getting work done.

What do you dislike most about this product?

There is nothing that I dislike about Asana, without a doubt, it is one of the best project manager software since it is ideal to carry out all of your work and projects more efficiently, since you can set a due date for each task and it also notifies and alerts you every time there is a change.

What recommendations would you give to someone considering this product?

If you want to maintain a better organization in your company, use Asana, since it is ideal for both large and small companies and I am sure that all its functions will be very useful for you.

Pros

Performance Enhancing
Effective Service
Inspires Innovation
Caring

Dako S.

Role: Human Resources
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Asana is the best and the easiest product to use

Likeliness to Recommend

10 /10

What differentiates Asana from other similar products?

It’s simple to use

What is your favorite aspect of this product?

Simplicity

What do you dislike most about this product?

Collaboration with slack

What recommendations would you give to someone considering this product?

When attaching asana to slack it is hard to understand the notifications

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Asana

What is Asana?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Asana Ratings

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Asana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

Asana Reviews

Ikki P.

Adaptable to any user.

Likeliness to Recommend

Pros

Freddie G.

You can set priority tasks

Likeliness to Recommend

Pros

Dako S.

Asana is the best and the easiest product to use

Likeliness to Recommend

Pros

Most Popular Asana Comparisons

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Title

Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Mobile Access

Time & Expense Tracking

Budget Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support