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Arcserve USA, LLC

Arcserve Backup

Composite Score

6.9 /10

CX Score

6.9 /10

114 Reviews Write a Review

What is Arcserve Backup?

As the world’s most experienced provider of backup and disaster recovery solutions, for 35 years we’ve been solving the challenges of IT teams by bringing innovation, ambition, and countless hours of iteration to the solutions they rely on to keep businesses running smoothly. In the process, we’ve redefined the way companies protect their data – the very foundation of modern business in an era where immediate access to critical systems and applications is key to business continuity and essential to continuing growth and success.

Company Details

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Arcserve Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Arcserve Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Arcserve Backup?

3% Negative

17% Neutral

80% Positive

Pros

Trustworthy
Respectful
Fair
Reliable

Feature Ratings

Average 79

Virtual Machine Backup

Backup Automation

File Explorer Granular Restore

Deduplication Implementation

Replication for High Availability

Backup Monitoring and Reporting

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Integration With Storage Arrays

Application Awareness

Backup of Cloud Based Data

Vendor Capability Ratings

Average 74

Ease of IT Administration

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Arcserve Backup Reviews

Melissa C.

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

StorageCraft, a web-based management portal.

Likeliness to Recommend

9 /10

What differentiates Arcserve Backup from other similar products?

Backing up servers with bare-metal images. Its simple structure of sites and policies makes management easier and greatly reduces manual labor. StorageCraft, is an amazingly awesome web-based management portal. I would love to have a virtual boot test.

What is your favorite aspect of this product?

StorageCraft made efficient images of our backup copies that were easy to assemble once completed. Each icon on the desktop displays a small blue check mark next to it so you KNOW that everything has been copied to the archive recently.

What do you dislike most about this product?

The whole process had stopped, stopping all subsequent operations. The interface is outdated and has no support. It has no features and since its purchase. Also, it fits into the main Dashboard very well. Iframe just opens another website. It’s too wet.

What recommendations would you give to someone considering this product?

StorageCraft Cloud Backup is scalable and easy to use and manage the product. In my opinion, it is good for MSPs or anyone who owns multiple sites where maintaining standards is of paramount importance. , it requires very little manual labor to maintain and maintain efficiency.

Pros

Helps Innovate
Caring
Altruistic
Generous Negotitation

Sam G.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Good solid product, does what it needs to do

Likeliness to Recommend

9 /10

What differentiates Arcserve Backup from other similar products?

Flexible pricing makes this a reasonable product for us to use.

What is your favorite aspect of this product?

Capable of adapting to our infrastructure and meet our needs.

What do you dislike most about this product?

I've seen other products keep up with the latest technologies quicker, with faster releases and updates.

What recommendations would you give to someone considering this product?

Shop around, make sure it's right for you. Lots of options on the market.

Pros

Performance Enhancing
Enables Productivity
Security Protects
Helps Innovate

Tom C.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

System Architect

Likeliness to Recommend

4 /10

What differentiates Arcserve Backup from other similar products?

This product manages the backups utilising 2 applications 'ShadowProtect' and 'ImageManager'. The view from ImageManager is easy to use and details all the different backups and history.

What is your favorite aspect of this product?

The application is easy to use and setup initially. Creating new backup jobs is straight forward and doesn't take long to do. The support from StorageCraft is also very helpful and they provide remote assistance to help with initial setup.

What do you dislike most about this product?

The process to restore or test a backup is clunky. I have also found that the backup integrity has corrupted meaning that the data cannot be restored.

What recommendations would you give to someone considering this product?

I would recommend testing the backup frequently by mounting the backups or testing a restore. This will ensure that they are ready to restore when required.

Pros

Efficient Service
Client's Interest First
Helps Innovate
Inspires Innovation

How We Deliver

Arcserve Backup

What is Arcserve Backup?

Company Details

Need Assistance?

Awards & Recognition

Arcserve Backup Ratings

83 Likeliness to Recommend

95 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Arcserve Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Integration With Storage Arrays Integrates with APIs from major storage vendors (NetApp, HP, Dell EMC) to leverage capabilities in these arrays such as data snapshots and replication.

Application Awareness Application consistent backup and granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, MS SharePoint.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Arcserve Backup Reviews

Melissa C.

StorageCraft, a web-based management portal.

Likeliness to Recommend

Pros

Sam G.

Good solid product, does what it needs to do

Likeliness to Recommend

Pros

Tom C.

System Architect

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Virtual Machine Backup

Backup Automation

File Explorer Granular Restore

Deduplication Implementation

Replication for High Availability

Backup Monitoring and Reporting

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Integration With Storage Arrays

Application Awareness

Backup of Cloud Based Data

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training