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Appian

Appian BPM Suite

Composite Score

8.8 /10

CX Score

9.1 /10

31 Reviews Write a Review

What is Appian BPM Suite?

All businesses have one thing in common. They're all different. Different plans. Different processes. Different cultures. Be better at being different with Appian. Use market-leading BPM Software to design, execute, manage, and optimize your processes so you can be better at what makes you truly stand out.

Company Details

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Awards & Recognition

Appian BPM Suite won the following awards in the Business Process Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Contract Negotiation

Latest Award, 2024

Contract Negotiation

2022

2020 Data Quadrant Gold Medalist

2020

Appian BPM Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian BPM Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian BPM Suite?

0% Negative

3% Neutral

97% Positive

Pros

Friendly Negotiation
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 86

BPM Workflow and Approvals

Deployment

Process Modelling and Design

Collaboration

Knowledge and Document Management

Business Rules Management

Process Management

Process Simulation and Execution

Process Monitoring and Optimization

Form and Report Building

Analytics and Reporting

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Appian BPM Suite Reviews

ankit p.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Excellent customer service

Likeliness to Recommend

8 /10

What differentiates Appian BPM Suite from other similar products?

It has phenomenal customer service that is very professional and can solve most of the problems. Secondly, it provides reports for analysing business data.

What is your favorite aspect of this product?

Its customer service is definitely a plus. It is also easy to integrate with many services and usually integration is hassle free. It requires low code for making different business apps and allows for faster development due to its drag and drop interface.

What do you dislike most about this product?

It offers low customisability outside the drag and drop interface and it is very hard to edit the apps and improve UX/UI individually if one wants to. Its DBMS is outdated and has little to no support for newer languages.

What recommendations would you give to someone considering this product?

I would recommend this software.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Tapas M.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Great product

Likeliness to Recommend

10 /10

What differentiates Appian BPM Suite from other similar products?

Flexible to add own enhancement

What is your favorite aspect of this product?

Interface and customisation

What do you dislike most about this product?

Cost and support

What recommendations would you give to someone considering this product?

Who has less exposure to BPM product can start with this

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Mohr C.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Workflow automation

Likeliness to Recommend

10 /10

What differentiates Appian BPM Suite from other similar products?

The dynamic upgrade of the process model is not that complicated.

What is your favorite aspect of this product?

Integrate data from different source systems to build actionable information

What do you dislike most about this product?

In some places, the presentation of information is crude.

What recommendations would you give to someone considering this product?

Appian is well suited as a business process management tool.If you have a business process that has to be done by a particular set of users in a particular order, then these are the highlights of Appian.

Pros

Continually Improving Product
Efficient Service
Inspires Innovation
Acts with Integrity

How We Deliver

Appian BPM Suite

What is Appian BPM Suite?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

Appian BPM Suite Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Appian BPM Suite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Appian BPM Suite Reviews

ankit p.

Excellent customer service

Likeliness to Recommend

Pros

Tapas M.

Great product

Likeliness to Recommend

Pros

Mohr C.

Workflow automation

Likeliness to Recommend

Pros

Most Popular Appian BPM Suite Comparisons

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Title

1
Since last award

2
Since last award

Feature Ratings

BPM Workflow and Approvals

Deployment

Process Modelling and Design

Collaboration

Knowledge and Document Management

Business Rules Management

Process Management

Process Simulation and Execution

Process Monitoring and Optimization

Form and Report Building

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support