What is Amazon Connect?
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
91 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Connect?
Pros
- Transparent
- Reliable
- Fair
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Drag and Drop User Interface
AI Engine for CPaaS
Online Cloud Platform
Code Libraries
Cloud Integration
Integration APIs
MMS API
Software Development Kit
Communication APIs
WebRTC-based Calling
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Amazon Connect Reviews
Manuel H.
- Role: C-Level
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Jun 2023
Easy to implement and good telephony quality..
Likeliness to Recommend
What differentiates Amazon Connect from other similar products?
In our case it has been the recommendation of a service provider and the ease and speed of implementation.
What is your favorite aspect of this product?
Adequate cost-benefit ratio. Rapid growth of the installed base and good product roadmap. Knowledge of service providers.
What do you dislike most about this product?
I think third party integrations are missing in the out-of-the-box solution.
What recommendations would you give to someone considering this product?
Select a service provider that really has knowledge and capabilities in the implementation and operation of the solution.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
Cons
- Charges for Enhancements
Praveen Kumar R.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted May 2023
Fantastic Product
Likeliness to Recommend
What differentiates Amazon Connect from other similar products?
Rase of use, frequent feature introductions , Ai capabilities
What is your favorite aspect of this product?
Contact lens
What do you dislike most about this product?
Missing some basic capabilities, like agent coaching.
What recommendations would you give to someone considering this product?
Estimate tco with all possible components
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nitin G.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Mar 2023
Best alternative solution then others.
Likeliness to Recommend
What differentiates Amazon Connect from other similar products?
Simplicity and reliable
What is your favorite aspect of this product?
API integration
What do you dislike most about this product?
Nothings as such
What recommendations would you give to someone considering this product?
Yes for sure
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing