What is Amazon Connect?
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.
Company Details
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Get AssistanceAmazon Connect Ratings
Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
91 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Connect?
Pros
- Transparent
- Reliable
- Fair
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Drag and Drop User Interface
AI Engine for CPaaS
Online Cloud Platform
Code Libraries
Cloud Integration
Integration APIs
MMS API
Software Development Kit
Communication APIs
WebRTC-based Calling
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Amazon Connect Reviews
- Role: Public Sector
- Industry: Government
- Involvement: Initial Implementation
Submitted Jul 2020
It's easy to use and it's reliable.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
- Role: Information Technology
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jul 2020
Practical solution at a fair price
Likeliness to Recommend
Pros
- Effective Service
- Altruistic
- Continually Improving Product
- Reliable
Cons
- Commodity Features
- Less Generous
- Role: C-Level
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Jul 2020
Great support
Likeliness to Recommend
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Trustworthy
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive