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What is Amazon Connect?
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.
Company Details
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Get AssistanceAmazon Connect Ratings
Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
91 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Connect?
Pros
- Transparent
- Reliable
- Fair
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Drag and Drop User Interface
AI Engine for CPaaS
Online Cloud Platform
Code Libraries
Cloud Integration
Integration APIs
MMS API
Software Development Kit
Communication APIs
WebRTC-based Calling
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Amazon Connect Reviews
![](https://cdn.softwarereviews.com/production/profile_image/2177195/original/2177195.jpg?1714131694)
William M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
![](https://cdn.softwarereviews.com/production/profile_image/2176926/original/2176926.jpg?1713547807)
Ingrid N.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Fahad K.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2024
Connecting the Dots.
Likeliness to Recommend
What differentiates Amazon Connect from other similar products?
Amazon Connect has been a game-changer for me, providing an easy-to-navigate platform with multiple tabs for efficient task management. Its user-friendly interface has significantly improved the organization of my work and made monitoring a breeze.
What is your favorite aspect of this product?
Amazon Connect has become my favorite application for Business Process Outsourcing (BPO). It allows me to connect globally, enhancing my communication skills worldwide. I'd readily recommend Amazon Connect to others based on its efficiency and positive impact on my work.
What do you dislike most about this product?
I cannot think of anything.
What recommendations would you give to someone considering this product?
Having utilized Amazon Connect for small to medium contact centers across the globe, I can attest to its capabilities and rich feature set. The fully cloud-based solution, coupled with features like Auto Call distribution and call queues, makes it a robust choice.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Caring