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Airtable

Airtable

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Airtable
8.9 /10

What is Airtable?

Airtable is a flexible solution that can fit any workflow. Relate data across teams. Create real-time reports and analytics.

Company Details


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Awards & Recognition

Airtable won the following awards in the Project Management - Enterprise category

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Airtable Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Airtable.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Airtable?

1% Negative
3% Neutral
96% Positive

Pros

  • Helps Innovate
  • Reliable
  • Caring
  • Enables Productivity

Feature Ratings

Average 82

Collaboration

88

Project Invoicing and Accounting Integration

86

Calendar Integration

85

Email Synchronization & Tracking

85

Workflow Management

85

Quote to Project Conversion

84

Resource Management

84

Document Management

83

Reporting

82

Planning and Scheduling

82

Time & Expense Tracking

82

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Ease of Customization

86

Ease of Data Integration

85

Quality of Features

85

Business Value Created

84

Breadth of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

78

Vendor Support

76

Airtable Reviews

Amenda N.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Set up forms that are relatively straightforward.

Likeliness to Recommend

8 /10

What differentiates Airtable from other similar products?

It’s fairly intuitive and straightforward to search out tutorials and facilitate for things that aren’t clear in the software. I favor the various ways I can sort and see the info and it makes tracking information clear across multiple dashboards. I like that I can lock down what individuals have access to or not by linking databases—for example, we let our coordinators see and help populate our Rolodex of shoppers and collaborators, however that Rolodex base feeds our CRM and staffing databases that they do not have access to, so we can keep financial data solely accessible to owners and accounting.

What is your favorite aspect of this product?

Airtable is fast and secure (supports SSO login as well), provides straightforward data visualization, and it’s from the simplest tools that can be used by groups to communicate. It may also be used as a task assignment software system and thanks to history recall and commenting functionality, groups within an organization can extremely talk about alternative things without being consultants on other’ team fields. Let’s say a support agent can produce a bug request to the development team without the support agent having to access more difficult bug management software.

What do you dislike most about this product?

If you don’t have a premium plan and you wish to synchronize data between 2 databases, there’s a button that synchs the data. It’s really difficult to search for that button. I’m finding out all the time. And with the latest changes on the UI, I’m searching even a lot every time.

What recommendations would you give to someone considering this product?

I like how easy it’s to make data tables that are fully customizable in how I use the data. I can manipulate things however I want to to get the top result I need. Airtable can handle most of the work with data manipulation once I am developing web apps.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Commodity Features
  • Security Frustrates

Sebastian P.

  • Role: Consultant
  • Industry: Media
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2022

Wildly flexible, swiss army knife for your brand.

Likeliness to Recommend

10 /10

What differentiates Airtable from other similar products?

Airtable at first glance is a spreadsheet, until you dive into it and see what's under the hood. Airtable can track knowledge bases, profiles for job candidates, schedules for social media posts and more. Pretty much any use case you can come up with for Airtable, there is a way to create an elegant and easy-to-use solution for.

What is your favorite aspect of this product?

Taking into account all of the amazing features of Airtable, my favorite has to be it's ability to integrate cross platform with many apps I use, to create a home-base for all of my assets and business tools.

What do you dislike most about this product?

My only concern with Airtable is it is almost overwhelming at first and though that could be considered a user issue, sometimes it can seem like a monumental task to understand the deeper integrations of airtable.

What recommendations would you give to someone considering this product?

Take a look at your current software and see where Airtable can replace each one, and try out the free plan first. Airtable can likely streamline many different fragmented aspects of your business.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kristin G.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Airtable is an amazing program, I recommend."

Likeliness to Recommend

7 /10

What differentiates Airtable from other similar products?

This app stands out from the crowd because of how user-friendly and straightforward its cloud collaboration service is. Their web-based software makes remote teamwork much simpler.

What is your favorite aspect of this product?

Almost everything is customizable, giving us the freedom to organize our work in the way that works best for us. And by automating, we can streamline our task management and work more efficiently with other tools.

What do you dislike most about this product?

Because it took us so long to put the more advanced features like calculated fields and general automation to practical use, we didn't get the full value on day one. But once we started investigating these things, we kept finding more and more value in employing them.

What recommendations would you give to someone considering this product?

I highly recommend this tool because the templates feature is so helpful when we get assignments from other departments in the company. We don't have to juggle multiple tools or processes for task management because all we need to do is fill in a few blanks and the tool will generate and assign the appropriate tasks.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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