What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAircall Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Aircall.
85 Likeliness to Recommend
2
Since last award
94 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Fair
- Reliable
- Friendly Negotiation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Workforce Management
Contact Center Compliance Management
Ticket Management
Contact Center Analytics
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Ease of Customization
Vendor Support
Aircall Reviews
Florent D.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Pricey and not meeting the expectations sadly
Likeliness to Recommend
What differentiates Aircall from other similar products?
More expensive
What is your favorite aspect of this product?
Call transfèr to another member of the team
What do you dislike most about this product?
Bad audio and connection Unavailable service now and then for no reason
What recommendations would you give to someone considering this product?
Ask them about the real benefit of Ip calls versus mobile
Pros
- Respectful
- Reliable
- Over Delivered
- Performance Enhancing
Cons
- Less Productive
- Less Generous
- Inhibits Innovation
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted May 2022
User friendly and efficient
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Mariam K.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2022
Great product! A bit issues, but fast help!
Likeliness to Recommend
What differentiates Aircall from other similar products?
Aircall is easy to use.You can also download mobile application and proceed working by telephone. It has its extension and you can just click the number and make calls. It really increases efficiency and helps you to achieve your KPIs. Also the agents love this application!
What is your favorite aspect of this product?
The very cool thing is that you can always find to whom you called and how many times and if any of your team members called the same number you can check the conversation without any problem! Thats great! Because if he or she is not in shift you can find out!
What do you dislike most about this product?
Sometimes it had issues, when you were calling you were listening football commentator voice.
What recommendations would you give to someone considering this product?
You shouldtake into account that this app is great if you are working with customers. it decreases your time!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time