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Aircall Logo
Aircall Logo
Aircall Inc

Aircall

Composite Score
7.6 /10
CX Score
7.6 /10
Category
Aircall
7.6 /10

What is Aircall?

Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

Company Details


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Awards & Recognition

Aircall won the following awards in the Contact Center as a Service - Midmarket category

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Aircall Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aircall.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aircall?

8% Negative
0% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Friendly Negotiation
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

87

Multi Channel Intake Integration

85

Call Scripting and Call Flow Management

84

Skills Based Routing

84

Multi Channel Queue Management

83

Screen Prompts

83

Workforce Management

83

Contact Center Compliance Management

80

Ticket Management

80

Contact Center Analytics

80

Knowledge Management

73

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

92

Ease of IT Administration

90

Ease of Implementation

89

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Quality of Features

84

Ease of Data Integration

83

Availability and Quality of Training

82

Business Value Created

81

Ease of Customization

80

Vendor Support

80

Aircall Reviews

Florent D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Pricey and not meeting the expectations sadly

Likeliness to Recommend

5 /10

What differentiates Aircall from other similar products?

More expensive

What is your favorite aspect of this product?

Call transfèr to another member of the team

What do you dislike most about this product?

Bad audio and connection Unavailable service now and then for no reason

What recommendations would you give to someone considering this product?

Ask them about the real benefit of Ip calls versus mobile

Pros

  • Respectful
  • Reliable
  • Over Delivered
  • Performance Enhancing

Cons

  • Less Productive
  • Less Generous
  • Inhibits Innovation
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted May 2022

User friendly and efficient

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mariam K.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Great product! A bit issues, but fast help!

Likeliness to Recommend

9 /10

What differentiates Aircall from other similar products?

Aircall is easy to use.You can also download mobile application and proceed working by telephone. It has its extension and you can just click the number and make calls. It really increases efficiency and helps you to achieve your KPIs. Also the agents love this application!

What is your favorite aspect of this product?

The very cool thing is that you can always find to whom you called and how many times and if any of your team members called the same number you can check the conversation without any problem! Thats great! Because if he or she is not in shift you can find out!

What do you dislike most about this product?

Sometimes it had issues, when you were calling you were listening football commentator voice.

What recommendations would you give to someone considering this product?

You shouldtake into account that this app is great if you are working with customers. it decreases your time!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

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