What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
2
Since last award
94 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Fair
- Reliable
- Friendly Negotiation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Workforce Management
Contact Center Compliance Management
Ticket Management
Contact Center Analytics
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Ease of Customization
Vendor Support
Aircall Reviews
Miodrag C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Great product that really helps save time!
Likeliness to Recommend
What differentiates Aircall from other similar products?
Aircall clearly helps with improving productivity and time efficiency. By far the easiest one to integrate.
What is your favorite aspect of this product?
Integrations with various solutions we use
What do you dislike most about this product?
Sometimes it may be really slow
What recommendations would you give to someone considering this product?
As long as you get a good deal, definitely go for it!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Anders S.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted May 2022
Easy to use all the way
Likeliness to Recommend
What differentiates Aircall from other similar products?
Its soo easy to set Up and use
What is your favorite aspect of this product?
Convinience
What do you dislike most about this product?
That you cant see who called a number when it called back
What recommendations would you give to someone considering this product?
Do it, its very simple
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Respectful
Robert P.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted May 2022
Feature Rich and Robust in Integration
Likeliness to Recommend
What differentiates Aircall from other similar products?
For me, the real difference make with Aircall is the Salesforce integration. There are may services and applications out there which claim to integrate with Salesforce but have nothing more than a basic connector. Aircall provides a deep and robust integration with Salesforce that is almost seamless.
What is your favorite aspect of this product?
The ability to enter call notes and have it automatically synced in the activity history in Salesforce, as well as a direct link to the recording is priceless!
What do you dislike most about this product?
The only thing I dislike is that the mobile app is not on par with the Windows desktop or Salesforce application functionality, and probably also that the SMS functionality is very weak in its implementation, but I'm sure these things will improve with time.
What recommendations would you give to someone considering this product?
It doesn't get much better than Aircall, especially if you need robust integration with your other systems and CRM.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing