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Aircall Inc

Aircall

7.6 /10
Category
Aircall
7.6 /10

What is Aircall?

Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

Company Details


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Awards & Recognition

Aircall won the following awards in the Contact Center as a Service - Midmarket category

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Aircall Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aircall.

85 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aircall?

8% Negative
0% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Friendly Negotiation
  • Respectful

Feature Ratings

Average 82

Call Recording

87

Multi Channel Intake Integration

85

Call Scripting and Call Flow Management

84

Skills Based Routing

84

Multi Channel Queue Management

83

Screen Prompts

83

Workforce Management

83

Contact Center Compliance Management

80

Ticket Management

80

Contact Center Analytics

80

Knowledge Management

73

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

92

Ease of IT Administration

90

Ease of Implementation

89

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Quality of Features

84

Ease of Data Integration

83

Availability and Quality of Training

82

Business Value Created

81

Ease of Customization

80

Vendor Support

80

Aircall Reviews

Miodrag C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great product that really helps save time!

Likeliness to Recommend

10 /10

What differentiates Aircall from other similar products?

Aircall clearly helps with improving productivity and time efficiency. By far the easiest one to integrate.

What is your favorite aspect of this product?

Integrations with various solutions we use

What do you dislike most about this product?

Sometimes it may be really slow

What recommendations would you give to someone considering this product?

As long as you get a good deal, definitely go for it!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Anders S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use all the way

Likeliness to Recommend

9 /10

What differentiates Aircall from other similar products?

Its soo easy to set Up and use

What is your favorite aspect of this product?

Convinience

What do you dislike most about this product?

That you cant see who called a number when it called back

What recommendations would you give to someone considering this product?

Do it, its very simple

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Respectful

Robert P.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Feature Rich and Robust in Integration

Likeliness to Recommend

8 /10

What differentiates Aircall from other similar products?

For me, the real difference make with Aircall is the Salesforce integration. There are may services and applications out there which claim to integrate with Salesforce but have nothing more than a basic connector. Aircall provides a deep and robust integration with Salesforce that is almost seamless.

What is your favorite aspect of this product?

The ability to enter call notes and have it automatically synced in the activity history in Salesforce, as well as a direct link to the recording is priceless!

What do you dislike most about this product?

The only thing I dislike is that the mobile app is not on par with the Windows desktop or Salesforce application functionality, and probably also that the SMS functionality is very weak in its implementation, but I'm sure these things will improve with time.

What recommendations would you give to someone considering this product?

It doesn't get much better than Aircall, especially if you need robust integration with your other systems and CRM.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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