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Aircall Logo
Aircall Logo
Aircall Inc

Aircall

Composite Score
7.6 /10
CX Score
7.6 /10
Category
Aircall
7.6 /10

What is Aircall?

Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

Company Details


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Awards & Recognition

Aircall won the following awards in the Contact Center as a Service - Midmarket category

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Aircall Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aircall.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aircall?

8% Negative
0% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Friendly Negotiation
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

87

Multi Channel Intake Integration

85

Call Scripting and Call Flow Management

84

Skills Based Routing

84

Multi Channel Queue Management

83

Screen Prompts

83

Workforce Management

83

Contact Center Compliance Management

80

Ticket Management

80

Contact Center Analytics

80

Knowledge Management

73

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

92

Ease of IT Administration

90

Ease of Implementation

89

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Quality of Features

84

Ease of Data Integration

83

Availability and Quality of Training

82

Business Value Created

81

Ease of Customization

80

Vendor Support

80

Aircall Reviews

Stephanie M.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Tremendous, Powerful and Stable SDRs GURU

Likeliness to Recommend

8 /10

What differentiates Aircall from other similar products?

It offers seamless integration with most CRM tools, in our case Salesforce CRM. It's easy to implement on most companies Infrastructures as it is available on most Operating systems including Mac OS, Window, Android and Linux

What is your favorite aspect of this product?

I love its stability and flexibility. Even at low network bandwidth, it works just perfect. I can customise it to run in the background and only use it when need be allowing me to still be productive other tasks when there's low call traffic.

What do you dislike most about this product?

Number configuration is not as intuitive as it should be.

What recommendations would you give to someone considering this product?

For companies looking for a powerful SDRs Solution, Aircall is a great choice to get the job done.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Reliable Technology Hub

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Siphehesihle M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

A Delightful and Satisfied Client.

Likeliness to Recommend

9 /10

What differentiates Aircall from other similar products?

Tremendous script management, budgeting and central contact management. Ease of usability and implementation. Impressive and intrusive adorable GUI and UI design.

What is your favorite aspect of this product?

Availability and affordability.

What do you dislike most about this product?

I crown all of it modules.

What recommendations would you give to someone considering this product?

I recommend it to all who've not implemented.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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