This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)

Adobe Systems

Adobe Commerce

Composite Score

8.3 /10

CX Score

8.5 /10

210 Reviews Write a Review

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

95 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

4% Negative

10% Neutral

86% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Continually Improving Product

Feature Ratings

Average 77

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 77

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Translation missing: en.product_page.ratings.score 8.3

View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

saksham t.

Role: Operations
Industry: Consulting
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Application

What is your favorite aspect of this product?

Front - End

What do you dislike most about this product?

Pricing

What recommendations would you give to someone considering this product?

Fantastic

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Rita G.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Adobe Commerce Cloud the best choice and excellent

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce Cloud (ACC) is a new package offering that provides companies with a flexible and scalable end-to-end platform to manage, personalize and optimize the commerce experience at every touchpoint and across the entire customer journey. Adobe Commerce Cloud takes Magento Commerce (the enterprise offering, not the open source version of Magento) one step further by making it possible to integrate seamlessly with Adobe Experience Manager.

What is your favorite aspect of this product?

One of the exciting benefits of Adobe Commerce is that it connects seamlessly with Adobe Experience Manager. If this is your preferred UI for building your shopping experience, Adobe Commerce may be for you. Adobe Commerce also supports the use of progressive web apps. Beyond that, it's up to you as the seller to develop your own extension or explore third-party solutions.

What do you dislike most about this product?

Adobe Commerce Cloud is far from suitable for all vendors. Adobe describes it as an enterprise product, while Magento business is more marketed for the middle market. For many lower and upper midsize businesses, the cost of Adobe Commerce Cloud and the development work required not only to get it up and running but also to maintain it is not worth it. For these businesses, a better choice may be to work with a SaaS platform such as BigCommerce that allows customization but has a lower total cost of ownership.

What recommendations would you give to someone considering this product?

To create, launch, and maintain an Adobe Commerce Cloud store, you will need a developer, in-house IT team, and/or an agency to manage creation and maintenance. Magento (and thus Adobe Commerce Cloud) has an extremely comprehensive setup that incurs high costs to complete builds. Building an enterprise-grade store can cost more than six figures and can scale quickly based on the complexity of the build, design, extensions, and additional integrations required.

Pros

Trustworthy
Client's Interest First
Continually Improving Product
Performance Enhancing

Cons

Less Efficient Service
Vendor Friendly Policies

Isaac H.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic product for building business experience

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

I have not worked with similar product as Adobe Commerce Cloud.

What is your favorite aspect of this product?

This is a single platform that has been able to control most of our business tasks. We are able to manage our sales by building strong consumers links. Automation of workflows is effective and we get intelligence that has enabled us to plan well for future performance.

What do you dislike most about this product?

I have not experienced any problem with the operation of Adobe Commerce Cloud.

What recommendations would you give to someone considering this product?

I totally recommend this great platform to any company for effective and better business and consumers links.

Pros

Reliable
Efficient Service
Inspires Innovation
Caring

How We Deliver

Adobe Commerce

What is Adobe Commerce?

Company Details

Need Assistance?

Adobe Commerce Ratings

81 Likeliness to Recommend

95 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

saksham t.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Rita G.

Adobe Commerce Cloud the best choice and excellent

Likeliness to Recommend

Pros

Cons

Isaac H.

Fantastic product for building business experience

Likeliness to Recommend

Pros

Most Popular Adobe Commerce Comparisons

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

Title

1
Since last award

2
Since last award

Feature Ratings

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training