
What is Acuity Scheduling?
Acuity Scheduling, an online booking platform, is a Squarespace company. In early 2020, we released Squarespace Scheduling. Scheduling and Acuity share nearly all of their features, but Scheduling is built into your Squarespace account. Scheduling can also be an integrated addition to a Squarespace website and can integrate with Squarespace Campaigns. Acuity account owners can give employees different levels of access, including access to specific calendars only.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Down
2
Since last award
99 Plan to Renew
Up
1
Since last award
90 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 95%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 95%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Acuity Scheduling?
Pros
- Helps Innovate
- Fair
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduling Link Creation
Real-Time Calendar View
Calendar Integration
Availability Preferences
Automated Notifications
Customizable Branding
Mobile
3rd Party Integration
Payment Processing
Analytics and Reporting
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Breadth of Features
Quality of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Acuity Scheduling Reviews

BLESSING N.
- Role: Sales Marketing
- Industry: Energy
- Involvement: Vendor Management and Renewal
Submitted Apr 2025
The best software for appointment and scheduling
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
Notification
What is your favorite aspect of this product?
Accuracy
What do you dislike most about this product?
I love Acuity
What recommendations would you give to someone considering this product?
Highly recommended
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Olivia K.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2025
Effortless Scheduling with Acuity
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
In the crowded appointment scheduling software race, it stands out due to the combination of versatility offering unique features with user-friendly design, and scalability. Its advanced time zone also makes it distinguishable ensuring accurate scheduling for customers covering long-range various areas and regions. Also, its initial setup and deployment are running well for worldwide users.
What is your favorite aspect of this product?
It is a reliable tool that is giving efficient services. I really love its way of prioritizing the ease of its users like giving us comfort by self-service booking for our customers, thus reducing the precious time of both clients and staff. Also, its customization choices for scheduling pages, intake forms, and email notifications have proved a turning point for the productivity of my business as we can make parallel the software with our brands.
What do you dislike most about this product?
It offers limited offline mode features and demands for strong internet connectivity to work, these factors impact our smooth workflow due to disruption in the areas having unstable internet. This thing causes instability in the client-staff relationship and impacts the overall outcomes.
What recommendations would you give to someone considering this product?
First, take a bird's view of its features and functioning. Then evaluate its alignment with your working environment. Determine which key figures are required to meet your business needs such as payment collection, group scheduling, and automated reminders. The strength of Acuity lies in the capability of customization and scheduling.
Pros
- Performance Enhancing
- Efficient Service
- Inspires Innovation
- Saves Time
Meredith H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Amazing Product
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
The seamless integration with Zoom is particularly useful for virtual meetings, making it a standout feature if I need to coordinate online appointments.
What is your favorite aspect of this product?
I can customize appointment types, forms, and availability, which allows for a flexible setup that matches my specific needs.
What do you dislike most about this product?
The reporting and analytics features are not as robust as I might need for in-depth data analysis.
What recommendations would you give to someone considering this product?
Get input from team members or clients who interact with the tool to understand their experiences and any issues they encounter.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity