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Acuity Scheduling Logo Award Winner Product Badge
Acuity Scheduling Logo Award Winner Product Badge
Squarespace Inc

Acuity Scheduling

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Acuity Scheduling
8.7 /10

What is Acuity Scheduling?

Acuity Scheduling, an online booking platform, is a Squarespace company. In early 2020, we released Squarespace Scheduling. Scheduling and Acuity share nearly all of their features, but Scheduling is built into your Squarespace account. Scheduling can also be an integrated addition to a Squarespace website and can integrate with Squarespace Campaigns. Acuity account owners can give employees different levels of access, including access to specific calendars only.

Company Details


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Awards & Recognition

Acuity Scheduling won the following awards in the Appointment Scheduling category

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Acuity Scheduling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Acuity Scheduling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Down 2
Since last award

99 Plan to Renew

Up 1
Since last award

90 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
95%
Conflict Resolution:
95%
Strategy & Innovation:
95%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Acuity Scheduling?

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3% Negative
1% Neutral
96% Positive

Pros

  • Helps Innovate
  • Fair
  • Transparent
  • Enables Productivity

Feature Ratings

Average 88

Scheduling Link Creation

90

Real-Time Calendar View

89

Calendar Integration

88

Availability Preferences

87

Automated Notifications

87

Customizable Branding

86

Mobile

85

3rd Party Integration

85

Payment Processing

84

Analytics and Reporting

83

Vendor Capability Ratings

Average 87

Business Value Created

88

Usability and Intuitiveness

88

Ease of Customization

87

Ease of IT Administration

87

Ease of Data Integration

87

Ease of Implementation

87

Breadth of Features

86

Quality of Features

86

Vendor Support

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Acuity Scheduling Reviews

BLESSING N.

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Apr 2025

The best software for appointment and scheduling

Likeliness to Recommend

8 /10

What differentiates Acuity Scheduling from other similar products?

Notification

What is your favorite aspect of this product?

Accuracy

What do you dislike most about this product?

I love Acuity

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Olivia K.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Effortless Scheduling with Acuity

Likeliness to Recommend

8 /10

What differentiates Acuity Scheduling from other similar products?

In the crowded appointment scheduling software race, it stands out due to the combination of versatility offering unique features with user-friendly design, and scalability. Its advanced time zone also makes it distinguishable ensuring accurate scheduling for customers covering long-range various areas and regions. Also, its initial setup and deployment are running well for worldwide users.

What is your favorite aspect of this product?

It is a reliable tool that is giving efficient services. I really love its way of prioritizing the ease of its users like giving us comfort by self-service booking for our customers, thus reducing the precious time of both clients and staff. Also, its customization choices for scheduling pages, intake forms, and email notifications have proved a turning point for the productivity of my business as we can make parallel the software with our brands.

What do you dislike most about this product?

It offers limited offline mode features and demands for strong internet connectivity to work, these factors impact our smooth workflow due to disruption in the areas having unstable internet. This thing causes instability in the client-staff relationship and impacts the overall outcomes.

What recommendations would you give to someone considering this product?

First, take a bird's view of its features and functioning. Then evaluate its alignment with your working environment. Determine which key figures are required to meet your business needs such as payment collection, group scheduling, and automated reminders. The strength of Acuity lies in the capability of customization and scheduling.

Pros

  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Meredith H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Amazing Product

Likeliness to Recommend

9 /10

What differentiates Acuity Scheduling from other similar products?

The seamless integration with Zoom is particularly useful for virtual meetings, making it a standout feature if I need to coordinate online appointments.

What is your favorite aspect of this product?

I can customize appointment types, forms, and availability, which allows for a flexible setup that matches my specific needs.

What do you dislike most about this product?

The reporting and analytics features are not as robust as I might need for in-depth data analysis.

What recommendations would you give to someone considering this product?

Get input from team members or clients who interact with the tool to understand their experiences and any issues they encounter.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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