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8x8

8x8 XCaaS

Composite Score

7.6 /10

CX Score

7.7 /10

36 Reviews Write a Review

What is 8x8 XCaaS?

8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.

Company Details

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Awards & Recognition

8x8 XCaaS won the following awards in the Unified Communications as a Service category

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0 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

2 Top Rated Features

2023

8x8 XCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 8x8 XCaaS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

93 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 8x8 XCaaS?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Respectful
Trustworthy
Acts with Integrity

Feature Ratings

Average 82

Web & Desktop Conferencing

Call Management

Communications

Mobility

Secure Access

Audio Transcription

Continuous UCC

Analytics Reporting

Centralized Management Portal

Third-Party Integration

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 80

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Business Value Created

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

8x8 XCaaS Reviews

Collins Sarkodieh A.

Role: Information Technology
Industry: Apparel
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Quality Call Center Services

Likeliness to Recommend

9 /10

What differentiates 8x8 XCaaS from other similar products?

With the aid of their HD audio and video resources, 8x8 offers fantastic customer service center setup. I adore their distinctiveness and the high caliber of their offerings, which make them exceptional. I must say, 8x8 makes customer service exciting. I have never experienced such high level HD services before. We are pleased that we discovered 8x8, as our customer service is now among the best in our sector.

What is your favorite aspect of this product?

The audio analytics, call activity analytics, and application integration support are my favorite features of their products and services. Making reports is now simpler for me thanks to this analytics capability.

What do you dislike most about this product?

8x8 is having a significant impact on businesses, and I so far adore them.

What recommendations would you give to someone considering this product?

I heartily endorse 8x8 to any organization looking to improve their foundation in customer service. Try out their HD video call; it has some incredible features for business expansion.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Effective Service

Isaac N.

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

The uptime is Top class, and very reliable

Likeliness to Recommend

9 /10

What differentiates 8x8 XCaaS from other similar products?

There is ease of outlined solutions when you face an issue. It is best and flexible to use on phone and on desktop. Their Customer support acts faster than you could imagine when you face some challenges.

What is your favorite aspect of this product?

When it comes to conference and video callings, we mostly used VoIP, which I see to be very smart.

What do you dislike most about this product?

I do not really think I dislike anything, because it hase been great using.

What recommendations would you give to someone considering this product?

You will get 100% satisfaction. They are really about what they do.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Wes B.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Terrific product and integration capabilities!

Likeliness to Recommend

10 /10

What differentiates 8x8 XCaaS from other similar products?

Simple yet robust features.

What is your favorite aspect of this product?

integration with Salesforce.

What do you dislike most about this product?

Customized for smaller widget design.

What recommendations would you give to someone considering this product?

Customized approach in interface.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

8x8 XCaaS

What is 8x8 XCaaS?

Company Details

Need Assistance?

Awards & Recognition

8x8 XCaaS Ratings

83 Likeliness to Recommend

93 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love 8x8 XCaaS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

8x8 XCaaS Reviews

Collins Sarkodieh A.

Quality Call Center Services

Likeliness to Recommend

Pros

Isaac N.

The uptime is Top class, and very reliable

Likeliness to Recommend

Pros

Wes B.

Terrific product and integration capabilities!

Likeliness to Recommend

Pros

Most Popular 8x8 XCaaS Comparisons

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Title

1
Since last award

Feature Ratings

Web & Desktop Conferencing

Call Management

Communications

Mobility

Secure Access

Audio Transcription

Continuous UCC

Analytics Reporting

Centralized Management Portal

Third-Party Integration

Speech Access and Personal Assistant

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Business Value Created

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement