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Conversation Intelligence Software

Conversation Intelligence

What is Conversation Intelligence Software?

Conversation Intelligence (CI) software helps record, transcribe and analyze conversations from customers and prospect calls. CI tools derives insights and recommendations to aid in effective coaching for sales and customer success teams.

Common Features

  • Call Recording
  • Audio Transcription
  • Artificial Intelligence Engine
  • Conversation Coaching
  • Call Analytics
  • Dashboards and Reporting
  • Pipeline Visibility
  • Role-Based Access
  • Application Integration
  • Manager Annotation and Feedback
  • Mobile Support

Top Conversation Intelligence Software

2024 Data Quadrant Awards

2025 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 11
Next Award: Sep 2025

Top Conversation Intelligence Software 2025

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Aloware

Aloware

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Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation. Aloware is the modern contact center solution for sales and support teams around the world. This all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Gryphon.ai

Gryphon ONE

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Gryphon Networks provides the only end-to-end sales acceleration platform with a carrier-grade network infused with business intelligence and AI. The Gryphon ONE platform enables you to onboard reps faster, improve top-of-funnel activity, accelerate deals through the funnel, streamline customer onboarding, and mitigate compliance risk all in a single solution.

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Amazon Transcribe is a fully managed, automatic speech recognition (ASR) service that makes it easy for developers to add speech to text capabilities to their applications. It is powered by a next-generation, multi-billion parameter speech foundation model that delivers high accuracy transcriptions for streaming and recorded speech.