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A telephone and voicemail policy may seem like it can be substituted with common sense, but organizations should construct a policy to protect themselves and their employees against inappropriate use of telephone systems and voicemail. A telephone and voicemail policy should include:

•    Basic terms and conditions.
•    Descriptions of acceptable use.
•    Descriptions of limited personal acceptable use.
•    The right of the organization to monitor usage.

Given the increasingly digital (and recordable) nature of today’s telephony systems, as well as regulatory mandates to save all business records (including telephone calls and voicemail messages), having a clear Telephony and Voicemail Acceptable Use Policy is essential.

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Search Code: 28191
Published: October 8, 2010
Last Revised: October 8, 2010

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