This role represents a source of accountability for the continual improvement program. The CSI Manager will be the champion for all Continual Service Improvement initiatives. The Improvement Manager is responsible for the creation and maintenance of a continual service improvement program responsible for maintaining and improving ongoing quality in IT services. The candidate will be held accountable for the outcome of ongoing improvement activities. They will report to CIO/IT Manager.
Continual Service Improvement (CSI) Manager
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