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Demonstrate Customer Focus as an Emerging Leader

Share this resource with emerging leaders in your organization to help them elevate their critical thinking, relationship management, and communication strategies to...

Demonstrate Customer Focus as an Emerging Leader – Learning Guide

Share this guide with emerging leaders to enable them to keep a customer focus while balancing organizational needs, assess customer needs, propose solutions, hone their...

Navigate the “Demonstrate Customer Focus as an Emerging Leader” Guide – HR Guide

This short guide provides HR professionals with advice on how to customize and share the "Demonstrate Customer Focus as an Emerging Leader - Learning Guide" to build...

Tackle Challenging Conversations to Support Customer Satisfaction Infographic

This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.

Framing the Customer Journey Reflection Tool

Distribute this tool with emerging leaders to organize their reflection and analysis of the customer journey when thinking about the importance of their interaction with...

Customer Accountability Tracking Tool

Share this tool with emerging leaders to help structure the way they track accountabilities for specific client needs.

Employee Sponsorship Charter Template

Use this Employee Sponsorship Charter Template to document sponsorship expectations and relationship milestones that must be shared with sponsors and sponsorees.

Employee Sponsorship Workbook

Use this Employee Sponsorship Workbook to document key information about the organization's level of readiness, need for sponsorship, priority employee segments, goals...

Case Studies: Build an Employee Sponsorship Program

Refer to these case studies for examples of building an employee sponsorship program.

Build an Employee Sponsorship Program Executive Briefing

Use this briefing to make the case for building an employee sponsorship program to the executive team.
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