Train Managers to Effectively Communicate at Every Touch Point to Improve Performance
Communicate to accelerate: improve daily communications to improve performance.
- Poor communications, especially around performance, can be detrimental to staff performance, morale, and overall company culture.
- Most managers spend a lot of time agonizing over formal performance communications, and not enough time leveraging informal communications opportunities to manage performance.
- Managers find it challenging to touch base with their employees on a daily basis without coming across as micromanagers.
- Since each employee is an individual, managers have a difficult time reconciling different employee personalities with fair and equitable communications across all reports.
- Managers don’t know how frequently and how deeply to communicate, and how to structure and organize those communications with their direct reports. They need a communications philosophy and process, and they need to hold themselves accountable to execute on these practices.
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Our Advice
Critical Insight
- Most managers do not go out of their way to ensure they are touching base with each employee daily. However, daily communications with direct reports can significantly improve key performance success metrics.
- Each performance communications period should have specific objectives: daily, weekly, monthly, quarterly, and annually. All milestones require varying degrees of preparation, and should be planned at the start of the year.
- A daily touch point doesn’t have to be about micromanaging – it can take the form of feedback, organizational and operational messages, coaching, issue management, collegial conversations, and motivational messaging.
Impact and Result
- Understand how daily communication touch points can improve your team and organizational performance.
- Learn how to integrate daily touch points into your staff communications through a variety of methods: feedback, organizational and operational messages, coaching, issue management, collegial conversations, and motivational messaging.
- Know how to approach different communications situations in a prepared and decisive manner.
- Realize how to communicate effectively to manage performance on a daily, weekly, quarterly, and annual basis.
- Collect feedback from staff members to understand their needs, perceptions, and ideas for improvement.
About McLean & Company
McLean & Company is an HR research and advisory firm providing practical solutions to human resources challenges via executable research, tools, diagnostics, and advisory services that have a clear and measurable impact on your business.
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Unlock Sample ResearchContributors
- 11 in-depth interviews with HR professionals, business leaders in chief executive roles, managers, and employees to learn about performance-inspiring manager communications.
- Fielded survey to gain insight into the most effective management communications practices. The survey attracted over 165 respondents.
- Due to the sensitivity of the information, all contributors requested confidentiality.
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