- Adoption of collaboration platforms is rapidly accelerating. Despite high levels of adoption intent, many IT and HR Technology managers are uncertain how to successfully roll-out collaboration solutions.
- Organizations struggle to balance collaboration platform implementation with collaboration solution implementation. The former is a one-time project, the latter an ongoing mission.
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Our Advice
Critical Insight
- Successful implementation of a collaboration platform is a two-stage process: platform implementation and ongoing collaboration solution design.
- The business (HR) and IT must dedicate collaboration Business Analyst resources to effectively design collaboration solutions.
- Collaboration patterns repeat themselves throughout an organization. Maintaining an active catalog of collaboration patterns and the technologies used to enable them reduces solution design and implementation time for new collaboration solutions.
Impact and Result
- For the most effective implementation project, separate initial collaboration platform deployment from collaboration solution design.
- To achieve higher end-user adoption rates, plan for maximum system and client integration with other systems in the initial platform implementation.
- To achieve the highest satisfaction levels among the business, dedicate HR Technology Collaboration Business Analyst resources to collaboration solution design.