Take an Educated Approach to Developing a Learning Management System Strategy
Build an LMS strategy based on corporate objectives and Learning & Development goals by considering the four pillars: content, people, process, and technology.
- Organizations with departmentalized and siloed learning management systems have little visibility into the breadth and effectiveness of their training programs.
- Administering, tracking, and reporting training are often conducted manually, creating a cumbersome process for HR.
- In most cases, organizations treat their learning management systems as just another point solution in their HR landscape and fail to integrate learning into the talent lifecycle.
- Right-size your LMS solution. Avoid under-investing or overbuying from the start. LMSs come in all shapes and sizes; don’t buy functions you don’t need. Identify your LMS use case from the start to focus your strategy and filter your needs.
- A disjointed and departmentalized approach to learning will inevitably fail. Ensure your LMS strategy is holistic through the necessary convergence of people, process, technology, and content.
Impact and Result
- Take a step back and create a business model that considers the learning needs of HR, IT, and the business. Strive for a holistic strategy and avoid compartmentalized efforts.
- Understand your use case. Identify your organization’s goals and L&D objectives to choose the LMS use case that is most aligned with your learning needs.
- Identify your solution alternatives across people, processes, technology, and content. Create a comprehensive roadmap, prioritizing initiatives and identifying dependencies.
- Devise a plan for implementation. Effectively communicate changes and put mechanisms in place to ensure effective LMS governance.
- Alec Ballantyne, Greater Toronto Airports Authority (GTAA)
- Leah Craig, Greater Toronto Airports Authority (GTAA)
- Jim Tom, Cathy Chae, Public Health Ontario (PHO)
- Matt Whitehead, Online Learning Enterprises
- Lyndsay Massey-Groe, Toronto 2015 Pan Am Games
- Lynn DiBonaventura, Teleflex Medical Canada
- Nigel Fortlage, GHY International, CIO Association of Canada (Manitoba Chapter)
- Vivian Yap, Ontario College of Teachers
- Four additional contributors who wished to remain anonymous
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Get to Action
Visualize the project
Understand your current learning challenges as well as benefits and opportunities for LMS, then align your corporate objectives and L&D objectives with your LMS strategy.
Right-size the solution
Assess the current state and choose appropriate solutions across the four pillars of learning: content, people, technology, and process.
Finalize the strategy
Prioritize initiatives, create an actionable roadmap, and appropriately govern to the strategy.
Module 1: Visualize the Project
- Understand the importance of creating an LMS strategy before selecting a software solution.
- Develop an LMS business model that identifies the drivers for LMS, as well as the project barriers and enablers.
- Complete a project charter to gain buy-in, build a project team, and track project success.
Key Benefits Achieved
- A go/no-go decision on the project appropriateness
- An understanding of the different project drivers
- Project stakeholders identified
- Project team created with defined roles and responsibilities
- Finalized project charter to gain buy-in
|1.1||Identify LMS needs, barriers, and enablers.||
|1.2||Align organizational goals and L&D goals with LMS objectives.||
|1.3||Decide on your LMS use case.||
|1.4||Identify the right stakeholders for your project team.||
Module 2: Right-Size the Solution
- Understand your current learning environment.
- Elicit requirements from HR, IT, and the business.
- Effectively assess solution alternatives to create a right-sized solution.
Key Benefits Achieved
- Requirements to strengthen the business case and inform the LMS strategy
- A right-sized solution
|2.1||Take inventory of learning applications and their purpose.||
|2.2||Map the current LMS process.||
|2.3||Conduct a learning content inventory audit.||
|2.4||Elicit requirements from learners, administrators, the L&D team, and management.||
|2.5||Create an LMS content strategy.||
|2.6||Analyze the results from the LMS Learner Survey.||
|2.7||Determine KPIs and guiding principles for your LMS solution.||
|2.8||Determine LMS integration points.||
Module 3: Finalize the Strategy
- Brainstorm and prioritize short-term and long-term LMS tasks.
- Apply the appropriate amount of governance to the LMS strategy.
Key Benefits Achieved
- LMS next steps
- LMS governance considerations
|3.1||Brainstorm solution initiatives, prioritize initiatives, and identify dependencies.||
|3.2||Create a communication plan to promote transparency.||
|3.3||Build a governance plan to ensure the necessary controls are in place prior to strategy execution.||